Office Administrator

Job Title: Office Administrator (Child-Centred Education)

Location: Imperial Wharf (Hammersmith & Fulham), London

Salary: £25,000 – £27,000 (depending on experience)

Working Pattern: Part-time or Full-time (on-site)

Are you highly organised, people-focused, and ready to be the face of a child-centred education setting?

At First Bridge Education, we’re looking for a confident and compassionate Office Administrator to join our growing team. This role goes beyond reception duties; it’s about supporting families from their first point of contact and playing a vital part in our admissions process, communications, and day-to-day operations. You’ll have the opportunity to take ownership of key processes and ensure a smooth, professional experience for families and stakeholders.

About First Bridge Education

First Bridge Education is a supportive, child-focused organisation committed to making a positive impact on the lives of children with autism and developmental delays. Our team values dedication and compassion, and we use Applied Behaviour Analysis (ABA) to deliver high-quality Autism Therapy and Early Intervention.

About the Role

As our Office Administrator, you’ll be the welcoming presence at the heart of our school, managing enquiries, supporting admissions, coordinating communications, and ensuring our office systems run smoothly. You’ll work closely with the General Manager and Admissions & Partnership Manager to create a seamless, professional experience for families and stakeholders.

This role requires a proactive, highly organised individual who thrives in a busy, high-pressure environment. You’ll play a key part in shaping the experience of children and families, ensuring that every interaction is welcoming, supportive, and aligned with our mission.

Key Responsibilities

• Be the first point of contact for all admissions enquiries (phone, email, online)
• Maintain accurate records across systems, including our Management Information System (MIS)
• Schedule tours, assessments, and coordinate with clinical teams
• Provide administrative support for open days, events, and marketing
• Manage day-to-day office tasks, reception duties, and supply orders
• Monitor attendance, generate reports, and manage the Centre calendar
• Ensure safeguarding protocols, site access, and visitor protocols are followed
• Open and close the site in line with operational procedures

What You’ll Need

Essential:

• Previous experience in admin, admissions, or customer service
• Strong written and verbal communication skills
• Confident using Outlook, Word, Excel, and digital tools
• Organised, proactive, and calm under pressure
• Comfortable with multitasking in a busy school or healthcare setting
• A vigilant approach to safeguarding and child protection

Desirable:

• Experience using Canva or working on social media/marketing content
• Familiarity with MIS platforms
• Experience working in SEN, healthcare, or education environments
• Event coordination experience or supporting family-facing events

What We Offer

• Competitive salary
• 33 days of annual leave (inclusive of bank holidays & birthday off)
• Company pension and sick pay (up to 6 days per year)
• Access to PerkBox
• Friendly, supportive, and professional team culture
• Real opportunity to make a difference in families’ lives
• On-site, child-focused working environment

How to Apply:

If you’re an organised, friendly, and mission-driven professional who thrives in a fast-paced, people-first environment, we’d love to hear from you. Submit your CV and a short cover letter explaining why you’re the right fit for this role.

Safeguarding Notice

First Bridge Education and all of our settings are committed to ensuring the highest levels of safeguarding and promoting the welfare of children, and we expect all our staff and volunteers to share in this commitment. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check will be completed for all applicants.