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Key details
Location: Morningside Road, Edinburgh
Hours of work: 37.5 hours per week (09:00 - 17:30)
Days of work: Tuesday to Saturday
About The Role
We are seeking an Office Coordinator to join our newly opened branch in Morningside, Edinburgh. This office offers a comprehensive range of services, including Sales, Lettings, and Financial Services.
The successful candidate will be the first point of contact for clients and visitors, setting the tone for an exceptional customer experience. You’ll be the heart of our office, ensuring everything runs smoothly and professionally. You’ll also provide administrative support across multiple teams, ensuring consistency in service delivery.
About You
You’ll be a positive self-starter who is used to working in a fast-paced environment. With a natural ability to stay organised and juggle multiple priorities, you’ll be confident in managing your daily workload. You’ll have excellent communication skills and enjoy building effective relationships with others. Whether it’s meeting and greeting, answering phone calls, or carrying out administrative tasks, you’ll take pride in delivering a high-quality service at all times.
Key Responsibilities
You’ll be responsible for the following:
- Welcoming clients, suppliers and visitors with a warm and professional approach
- Ensuring that the reception area and meeting rooms are kept smart and tidy and set up appropriately for internal and external meetings
- Managing the overflow of phone calls, transferring calls to the appropriate department, answering voicemail queries, and directing appropriately
- Ensuring the efficient operation of office premises including stock management
- Managing keys in and out of the office and accurately keeping the key log up to date
- Uploading property, images, floor plans and any other necessary items to our internal sales system
- Creating final fee and marketing invoices
- Management of the viewing calendars and appointments
- Management of a database of applicants for available properties
- Supporting the Sales, Lettings and Financial Services teams with general administrative duties
Essential
Key requirements
- Proficient in the use of IT systems including MS Word, Excel & Outlook
- Experienced in a customer service role
- Confident in administrative tasks
Desirable
- Experience in a similar position or with a property background
Competencies
- Customer focus
- Collaboration
- Communication
- Planning and organising
- Problem-solving
- Positive mindset
About Us
When you join Rettie, you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.
