Office Operations Manager

Role: Office Operations Manager

Place of Work: Glasgow City Centre

Contract Type: Permanent, 35 hours

Working Hours: Monday – Friday, 9am – 5pm.

About Us

Jones Whyte is proud to have been recognised as the Scottish Top Employer of the Year at The Herald and s1jobs Top Employer Awards 2025. This award reflects our commitment to creating a workplace where people thrive — one that values career development, wellbeing, inclusivity, innovation, and community impact. As a firm, we’re dedicated to fostering an environment where every team member feels supported, empowered, and part of something meaningful.

As we expand, we’re looking for a talented individual to play a pivotal role in our Operations department’s success. This is your chance to shine, contribute your expertise, and grow alongside a company that’s invested in your development. We value innovation, independence, and accountability — and we’ll empower you to make a real impact.

Role Overview

We are looking for an Office Operations Manager who thrives on taking ownership and driving efficiency across people, processes, and systems.

This is a proactive, hands-on leadership role, responsible for ensuring that the firm operates efficiently and effectively — leading people, improving processes, and ensuring everything behind the scenes runs seamlessly.

You will be empowered to work independently, spot opportunities for improvement, and drive real change, while managing and developing high-performing support teams across the Facilities, Legal Support, Reception and Secretarial functions.

With 2 direct reports, you will have the autonomy to identify challenges, implement solutions, and lead improvements across systems, processes, and people management.

Key Responsibilities

Operational Leadership

• Take full responsibility for the smooth running of daily office operations, ensuring systems and processes are optimised.
• Anticipate issues, implement preventative measures, and take initiative to resolve challenges independently.
• Partner with leadership to align operational practices with business objectives.

Team Management & Development

• Lead and develop the Legal Support, Facilities, Reception, and Secretarial teams.
• Set clear expectations, monitor KPIs, and provide coaching and feedback to ensure strong performance.
• Identify skills gaps and introduce training, tools, or processes to strengthen efficiency.

Process & Continuous Improvement

• Lead the development and roll-out of standard operating procedures (SOPs).
• Continuously review workflows to remove bottlenecks and improve productivity.
• Drive the firm’s transition to a paperless environment, working closely with IT to embed secure digital solutions.

Facilities & Reception Oversight

• Ensure the office environment is safe, compliant, and fit for purpose.
• Oversee budgets, vendor contracts, and supplier relationships.
• Oversee reception to guarantee a professional, client-focused service.

Business Support & Administration

• Ensure secretarial and business support teams deliver timely, high-quality services to legal teams.
• Streamline mail, courier, and facilities processes to maximise efficiency.

Who Are You?

• Independent & Proactive: Able to take ownership, work with minimal supervision and support, and anticipate business needs.
• Leadership: Inspires confidence, motivates teams, and drives accountability.
• Operational Mindset: Skilled in balancing day-to-day delivery with long-term improvements.
• Problem-Solving: Practical and solution-focused, with a continuous improvement approach.
• Organisation: Excellent time-management and ability to prioritise effectively.

Qualifications & Experience

• Proven experience in office management or operational leadership role.
• Strong team leadership and people management experience.
• Demonstrated success in driving process improvement and operational efficiency.
• Proficient in Microsoft Office and familiar with office management software/tools.

Company Benefits & Perks

• Competitive Salary
• Company Pension Scheme
• Company Bonus Scheme
• Industry-leading Maternity and Paternity Benefits
• Modern, renovated office space in central Glasgow
• Company Staff Referral Scheme
• 23 days holiday plus 8 bank holidays (includes closure over Christmas & New Year)
• Holiday Loyalty Scheme (earn up to 5 extra days)
• Buy and Sell Holiday Scheme
• Wellbeing Support
• Annual Company Day Out and Quarterly team events
• Early finish on your birthday