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ROLE OVERVIEW
The Office & Property Manager is responsible for the smooth and professional day-to-day operation of the office while also overseeing the management and coordination of residential properties linked to the CEO. This role combines office management, high-level administrative and PA support, property coordination, and supplier management, ensuring exceptional standards across the office, properties, and guest experience.
The successful candidate will act as a trusted liaison between senior stakeholders, employees, architects, contractors, suppliers, and external partners, maintaining efficiency, discretion, and service excellence at all times.
Works Closely With: PA, CEO, Directors, Finance Team, Research Analysts, and All Employees
KEY RESPONSIBILITIES
Office & Reception Management
• Manage the Reception function, ensuring all calls are answered promptly, professionally, and efficiently.
• Ensure all visitors and guests receive a warm, professional welcome.
• Maintain a consistently well-presented, organised, and professional office environment.
• Act as a central point of contact for office-related queries and coordination.
Property & Estate Management
• Support the effective management of residential and investment properties of the business
• Liaise closely with the CEO, Estate Management teams, and Maintenance teams.
• Coordinate and liaise with architects, surveyors, and property contractors regarding refurbishments, renovations, and maintenance.
• Monitor contractor performance, timelines, and quality of work.
• Assist with tenancy administration including rent monitoring and tenancy discussions.
• Maintain accurate records of property contracts, documentation, and correspondence.
Administrative & PA Support
• Provide PA support including diary and meeting management to Directors and senior stakeholders.
• Deliver administrative and ad hoc support to Directors, Finance teams, Research Analysts, and employees.
• Prepare correspondence, reports, and documentation as required.
Travel & Logistics
• Organise business travel including flights, hotels, taxis, and transport.
• Coordinate logistics for meetings and events.
• Manage last-minute changes calmly and efficiently.
Catering & Meeting Room Management
• Oversee all in-house and client catering requirements.
• Ensure meeting rooms are booked, prepared, and cleared.
• Ensure catering and refreshments are delivered on time and to a high standard.
Office Environment & Continuous Improvement
• Proactively improve the office environment and guest experience.
• Lead office improvements and workspace enhancements.
• Identify cost-saving initiatives in collaboration with Finance.
Supplier & Procurement Management
• Manage office and property suppliers and contractors.
• Ensure stock levels are maintained.
• Raise Purchase Orders and follow approval processes.
Post & Deliveries
• Manage incoming and outgoing post.
• Arrange couriers when required.
• Ensure secure handling of documents and packages.
KEY SKILLS & EXPERIENCE
• Proven experience in Office and/or Property Management.
• Experience liaising with architects and contractors.
• Strong organisational and communication skills.
• High level of discretion and professionalism.
• Proactive and solutions-focused approach.