On Site Support Engineer

About the Company: Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:

• Azure infrastructure managed service
• Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender, Sentinel

About the Role: We’re looking for a proactive and ambitious IT Support Engineer to provide hands-on onsite support for a key client based in Oxford, while also working as part of our remote Service Desk one day per week. If you love solving technical challenges, thrive in a fast-paced environment, and want to grow with an innovative IT company, this is the role for you.

Responsibilities:

• Act as the onsite extension of our Service Desk team, providing 1st & 2nd line support
• Deliver onsite IT support ensuring exemplary service at all times
• Troubleshoot hardware/software issues, manage machine builds, and handle user queries
• Maintain and monitor systems, identifying performance issues proactively
• Resolve incidents within strict SLAs and escalate complex issues as needed
• Manage your own ticket queue and contribute to team KPIs

Qualifications:

• Can demonstrate experience in a similar on site IT Support Engineer role
• Have a strong background in ITIL-based Service Desk environments
• Have expertise with Windows (7/8/10), Office 365, Microsoft Intune, and AD/Group Policy
• Have solid knowledge of hardware/software troubleshooting, networking, and antivirus tools
• Experience with remote monitoring, Windows Server (2008–2016), and backup solutions
• Excellent communication, problem-solving, and client service skills
• Are able to work independently and as part of a team in a fast-paced environment

Pay range and compensation package: Salary: £up to 35K depending on experience + benefits

Equal Opportunity Statement: We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.

What to do next: Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first, please contact us on [email protected].

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