Company Description
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.
Since 2000, we’ve been keeping businesses connected.
At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Job Description
At Wavenet, we’re helping businesses across the UK stay connected, secure and productive through cutting-edge IT and communication services. We are offering an exciting opportunity for a skilled and customer-focused
Onsite IT Engineer (1st/2nd Line Support) to deliver outstanding support directly to a key client.
This is a highly visible role based onsite, where you'll be the face of Wavenet IT – solving problems, enabling productivity, and contributing to continuous service improvement.
What You'll Be Doing
- Provide first-class desk-side and remote support for 1st and 2nd line issues
- Deliver exceptional service across user onboarding, offboarding, and lifecycle management
- Troubleshoot and resolve hardware, software, and network-related problems
- Support desktops, laptops, mobile devices, printers, and meeting room AV equipment
- Log and manage incidents using ServiceNow, ensuring accurate documentation and timely resolution
- Administer Active Directory and Office 365 accounts, permissions, and security policies
- Assist with IT projects, cyber security awareness campaigns, and infrastructure tasks
- Build, image, and deploy end-user devices to corporate standards
- Support VDI and Windows Server environments
- Maintain IT documentation and knowledge base articles
- Work closely with our remote service desk team to provide a seamless support experience
- Be proactive in improving IT support processes and customer satisfaction
Qualifications
We want someone who’s passionate about tech and takes pride in delivering great service. You’ll thrive in a professional corporate setting, stay calm under pressure, and enjoy solving problems.
You’ll have:
- Minimum 12 months' experience in an IT support or service desk role
- A professional, positive, and customer-centric attitude
- Excellent communication skills – face-to-face, over the phone, and in writing
- Strong organisational skills with the ability to multitask and prioritise effectively
- A proactive and independent approach to troubleshooting and problem solving
- High attention to detail and methodical documentation habit s
Technical Skills Required:
- Windows 7/8/10/11 operating systems support
- Microsoft Office (including Office 365)
- Active Directory – user and group management
- Microsoft 365 admin (Exchange Online, Teams, OneDrive, SharePoint)
- Knowledge of networking basics – TCP/IP, DNS, DHCP, LAN/WAN
- Hands-on experience with Windows Server (2012–2022)
- Experience supporting desktop hardware, printers, and monitors
- Familiarity with AV equipment and meeting room technologies
- Exposure to Virtual Desktop Infrastructure (VDI) – desirable
- Microsoft certifications such as MD-100, AZ-900 – desirable
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
- Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.
