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Part of the OSS team supporting users on all IT issues, responsible for 1st & 2nd Level support in resolving and escalating all IT issues reported by users to the IT Manager & Global teams.
Responsible for Clients, Telephony & Mobile devices at numerous sites in the region.
Travelling required as part of the job (Valid Driving licence and passport will be required).
What We Offer
- Carry out 1st & 2nd level support on all IT related equipment
- Provide local onsite & remote support for all IT issues
- Resolve incidents created in ticketing system in time
- Will be responsible to roll out all Global & Local projects as assigned
- Identify & escalate priority issues to IT Management
- Responsible for MS Clients, Telephony & Mobiles in the region
- Any other tasks as assigned by the IT Management team
Tasks And Qualifications
- Able to follow processes, plan & organise
- Able to meet deadlines
- Self-motivated and able to work on own initiative and within a team.
- Positive attitude and willingness to go extra mile in resolving issues.
- Travelling will be required to all the entities within the region.
- Minimum 2 to 3 years’ experience in an internal infrastructure support role is a must.
- Ability to support Microsoft Office 2016 and 365 an advantage.
- Supporting knowledge of mobile devices (IOS & Android), will be an added advantage.
- Experience with software deployment methodology (experience with SCCM would be advantageous).
- Diagnosis and solving of hardware/software faults.
