Operational and Performance Manager, Patient Access

Coventry, England, United Kingdom

7/22/2025

The Patient Access Team are looking for an experienced and energetic manager to join their team. Key functions of this role include: responsibility for the improvement of service, delivery within agreed KPI’s, responsibility in delivering performance against financial and activity targets; supporting the development and delivery of service strategy and organisational development. Acting as RTT lead and as senior point of contact within the Trust for Patient Access; including the RTT team, e-Referral Service, Referrals Team, Clinic Changes, and the Patient Contact Team.

Supporting the Head of Elective Care in the delivery of Referral to Treatment standards. The post holder will maintain a professional knowledge base of existing and new guidance; acting as an expert in the Patient Access Policy (RTT) to provide challenge, governance and support to the Trust. Provide line management and leadership within the Patient Access Team.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

• Support the Head of Elective Care, ensuring clear communication and robust implementation of policy, business objectives and agreed targets.Provide support to the Head of Elective Care by ensuring sound operational management of all areas with robust systems that are continuously improved.
• Implementation and regular review of departmental processes to ensure compliance and continual improvements.
• Implementation and regular review of robust systems and processes so that your department budget is effectively managed, and financial balance is achieved, within Trust budgetary rules.
• Implement HR and governance strategies and policies within the Department in order to achieve compliance with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
• Implement and review robust arrangements within the Department to effectively deal with emergencies, in line with Trust policy.
• Provide appropriate managerial assistance to the Senior Managers – ‘Acting Up’ as required.
• Demonstrate sound leadership and a strong managerial presence including effective time management (self & team), personal development (self & team) and the development of a patient centred approach to decision making.
  
  

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

For further details / informal visits contact: Name: Merlisa de Jesus Job title: Head of Elective Care Email address: [email protected] Telephone number: 02476 968416