Operations Excellence Manager, UK & Lloyd’s
London
The Operations Excellence Manager, UK & Lloyd’s will have responsibility to lead Operations streamlining and associated performance of those Operations, alongside organizing and managing the implementation of the changes generated by the strategic programs both managed by the BU and/or the Division.
This role is particularly key in ensuring that the right prioritization is applied to all operational projects across the UK & Lloyd’s to ensure the right focus is applied to drive the BU forward. This role has no current direct reports however will have any project specific allocated resource reporting into them on behalf of the BU.
You will report to the Chief of Staff COO UK & Lloyd’s and be based in London.
What You’ll Be DOING
What will your essential responsibilities include?
- Contribute to the definition of the BU ambition
- Operational project oversight and support to whole UK & Lloyd’s COO leadership team to execute and oversee change projects and key deliverables for the business
- Support the impact’s assessment of technological evolutions on operations in the BU
- Support the COO in setting the targets of the Operation Office
- Work with the COO UK & Lloyd’s leadership team and key stakeholders, such as ESS, to identify process improvements opportunities in link with AXA XL and the BU’s transformation ambition
- Deliver for the BU the strategic projects/programs to secure the proper implementation within the BU
- Be the BU representative and owner for those strategic projects with operational impact, and engage with Ops & Tech colleagues and other Division colleagues on projects/programs alignment
- Coordinate with the Transformation Office and the Operations teams to size the change management effort
- Measure change effectiveness post go live, and support the strategic projects network
- Engage with the AXA XL Operations community
- Contribute to the growth and change management of the Operations organization by providing training and expertise to local teams, aiming at developing a skills-based programs that empower employees and enhance their capabilities to adapt to changes effectively.
- Foster alignment on AXA XL’s operations strategy
- Identify opportunities for cross-BU/Division collaboration, and scaling of best practice to other Regions
- Interface with relevant governance bodies to support initiation / steering of initiatives
You will report to Chief of Staff, COO UK & Lloyd’s.
What You Will BRING
We’re looking for someone who has these abilities and skills:
Required Skills And Abilities
- Working experience within a global insurance organization, in technical and/or organization role
- Proven experience in project management and change management in a similar organization
- Demonstrated experience in stakeholder management
- Excellent understanding of insurance processes and value chain
- Capacity to adequately structure a problem, into a set of manageable topics
- Decision-making on most relevant solutions, bringing the most value
- Capacity to ‘get things done’
- Excellent ability to keep senior stakeholders informed of important topics (with appropriate executive level communication where required)
- Be the BU representative and owner for those strategic projects with operational impact, and engage with Ops & Tech colleagues and other Division colleagues on projects/programs alignment
Desired Skills And Abilities
- Ability to analyze and challenge data received from several sources to extract key insights
- Overall knowledge of the Large Risks business
- Previous vendor management experience
What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
Who WE Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
