Job Description
This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least two days a week, with some travel required to flagship offices such as Glasgow, Milton Keynes, Irlam, and London.
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as a Operations Lead - Network Maintenance
As an Operations Lead, you will drive the implementation of performance improvement initiatives and foster continuous improvement, with a focus on identifying and closing performance gaps across Field Network Operations. You will develop and deploy the tools and metrics needed to optimise processes and enhance overall performance.
You’ll receive a salary of
up to £51,000, a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Taking ownership of change initiatives from conception through to implementation
- Driving accountability for the delivery of continuous improvement actions
- Leading collaboration with other functions to identify and resolve performance gaps in your area
- Engaging senior stakeholders to raise improvement initiatives, report on performance, and provide action plans as needed
- Managing KPI tracking, monitoring, trend analysis, and conducting quarterly reviews for presentation to the senior management team
- Leading risk management activities, ensuring risks and issues are logged, managed, and escalated appropriately
What You’ll Bring To The Role
Proven project management skills with a strong focus on risk mitigation, budget control, and stakeholder engagement are essential. You’ll also have:
- A proven track record of coordinating large, complex projects
- Experience devising and delivering effective risk mitigations to keep projects on track
- Strong ability to develop and manage project budgets and finances
- In-depth knowledge of project management methodologies such as PRINCE2 or PMI
- Excellent communication and stakeholder engagement skills
- Advanced proficiency in MS Excel, Project, Word, and PowerPoint
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Silver Covenant, Care Leaver Covenant and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.
What You Can Expect From Us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at
[email protected]. We want to help!
