We are looking for Operational Planner to join the Logistics department on a fixed term contract until March 2027. This role requires someone with good customer service skills, who is organised in order to effectively plan and schedule day to day emergency repairs.
Contract Type: Temporary (until 31 March 2027), subject to funding approval.
Important Note
Funding for this role has been secured until 31 March 2026. While there is an acknowledged need for the role to continue beyond this date, continuation into the following year will be subject to our formal budget approval process.
About Us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties Include
- Plan and schedule day to day and emergency repairs using Dynamic Repairs Scheduler and our Repairs System
- Forecast and manage diaries of our trade colleagues and liaise with customers to update them
- Organise work and replan appointments where necessary, sometimes at short notice due to absence
- Identify and resolve any issues in normal operations and manage schedule disruption
- Update systems to ensure continuity of communication
- Speak with customers to resolve any outstanding issues and organise appointments
Requirements
- Previous operational planning experience would be advantageous
- Excellent verbal and written communication skills
- Good knowledge of Health and Safety regulations, policies and procedures
- Excellent IT skills in order to operate multiple systems
- The ability to multi task and work under pressure
- A high level of attention to detail and the ability to prioritise tasks
- Experience of working in a highly demanding, pressurised environment
A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Benefits
- Salary £28,964 per year
- Social Housing Pension Scheme
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
We’re looking for great people to join us! At
Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that
diverse perspectives make us stronger.
Based in
Bradford, a city known for its rich cultural diversity, we serve
vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing
safe, affordable homes and
improving lives.
Our recruitment process is designed to
support you every step of the way. If you need any adjustments or assistance, just let us know.
We’re proud to be a
Mindful Employer, committed to mental health and wellbeing. We also hold the
‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early! We review applications as they come in and may close the advert before the deadline.
Ready to make an impact?
Come work with us!
