Operational Procedures Officer

Introduction

There’s nothing quite like the buzz you’ll feel when you’re playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you’ll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.

You’ll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You’ll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you’ll be vital to the continuing smooth running of our airport.

Job Description

Join the team as an Operational Procedures Officer and play a crucial role in supporting the ongoing development of aerodrome procedures at one of the world’s busiest airports. This is a unique opportunity responsible to support the development of aerodrome procedures, ensuring Heathrow’s Airside operation applies continuous improvement methodologies to develop safe, efficient and compliant aerodrome procedures applicable to the complex operation at Heathrow. The post holder will work closely with other members of the Airside Operations and Operational Safety Improvement teams to ensure procedures meet Quality & Safety Management Systems requirement, and with the ‘Airfield Operations’ team to ensure that procedures are safe, practicable and meet the needs of the operation.

Your role will involve

• Develop, maintain, and update operational procedures for airside activities, ensuring compliance with regulatory requirements and industry best practices.
• Ensures that the Aerodrome change management process is followed, and that aerodrome changes are correctly documented and assessed.
• Responsible for the accurate and timely publication, maintenance of airside operational documentation across the Heathrow Airport website and the Airport Community App. Ensure that all procedures are effectively communicated to the airside team and that internal and external stakeholders and to ensure consistent and reliable access to the most current and compliant documentation.
• Establish and maintain strong, collaborative relationships with key stakeholders—including NATS, Ground Handlers, and Airlines—to support the development of robust aerodrome procedures, while working closely with internal Heathrow teams to ensure all procedures are aligned with overarching airside operational objectives.
• Provide comprehensive support to the Aerodrome Procedures Manager in the coordination and execution of ad hoc projects and meetings pertaining to aerodrome procedural updates and developments.
• Carrying out any other reasonable duties in support of the Airside Operations team.
  
  
  

These Skills Are Essential

• Knowledge of regulatory environment under which Heathrow operates, including practical application of relevant licensing documentation.
• Operational experience of Airside Operations.
• Excellent verbal and written communication skills; able to compose high quality formal documentation suited to the intended audience.
• A valid UK driving license and occupational health medical check to enable the successful post holder to obtain an Airside Driving Permit.
• Able to develop positive and productive relationships with stakeholders.
• Fastidious with attention to detail and highly computer literate.
• Able to follow a defined process but also able to think laterally (‘around the problem’) when required.
  
  
  

Desirable

• Comfortable influencing at all levels of the business
• Experience of managing aeronautical data
• Awareness of CAA 139/2014 requirements and the EU Ground Handling Directive
• Familiarity with Safety Management Systems (SMS) and compliance tracking tools.
  
  
  

About Us

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.