Operational Resilience and Business Continuity Manager

Location: Leeds or London (Hybrid)

Contract: Permanent

Working Pattern: Full Time

Salary: £57,000-68,500

We’re looking for an accomplished Operational Resilience and Business Continuity Manager to take ownership of our global crisis management and continuity strategy. In this critical role, you will ensure the organisation remains resilient against operational disruptions, protecting both member and colleague experience.

You’ll be responsible for designing, implementing, and maintaining robust frameworks for crisis response, disaster recovery, and continuity planning. Working in close partnership with senior leadership and cross-functional teams, you will identify vulnerabilities, mitigate risks, and drive rapid recovery during incidents—keeping our operations strong and our members supported when it matters most.

As our new Operational Resilience and Business Continuity Manager, you will also:

• Develop and maintain global Crisis Management Framework and Business Continuity Plans (BCP).
• Lead global crisis response during major incidents, ensuring effective communication and rapid recovery.

We are looking for:

• A strong academic foundation or equivalent experience in Risk Management, Business Continuity, or a related discipline.
• A strategic thinker with the ability to analyse complex scenarios and deliver practical, effective solutions.
• An exceptional communicator who can influence and engage stakeholders at every level of the organisation.
• Skilled in data analysis, with the ability to turn insights into actionable strategies.
• Resilient and adaptable, thriving in a fast-paced environment while managing multiple priorities.

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

In return, we can offer you:

Implement

• Discretionary on-target bonus of 10%. Up to a max 20% based on performance
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave. Flexible public holidays and option to buy/sell additional leave
• Private Medical Cover
• Car Salary Sacrifice scheme
• 6x salary death in service
• Holistic health and wellbeing support package
• A truly flexible hybrid-working arrangement
• A culture that promotes inclusivity, wellbeing and rewards hard work

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact our Talent Acquisition team by emailing careers@medicalprotection.org.