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Business Unit: Unsecured Lending
Salary range: £58,400 - £87,600 per annum DOE + benefits
Location: UK Hybrid Onsite in Chester once a Qtr and local hub once a month.
Contract type: Permanent
Our Team
This is an exciting time to join a newly established Business Control & Strategic Services function within Unsecured Lending, focused on driving robust governance, operational resilience, and strategic oversight. As part of a high-impact team partnering closely with Fraud Strategy, you’ll help shape the future of control
What you’ll be doing
- Define and embed Unsecured Lending’s approach to executing the Group’s Operational Resilience Framework, ensuring comprehensive documentation and reporting for all Important Business Services (IBS), including mapping key dependencies.
- Influence and challenge third-party contract negotiations to ensure operational resilience is fully considered and embedded from the outset.
- Collaborate with Partnership teams to design and implement best-in-class controls and documentation for IBS, including those managed jointly with strategic partners.
- Lead the design, execution, and reporting of resilience planning and testing, ensuring timely action tracking and resolution of identified issues.
- Drive continuous improvement by maintaining and enhancing logs of resilience risks and vulnerabilities, ensuring effective closure and outcome monitoring.
- Oversee impact tolerance tracking and reporting, using business insight to ensure services meet resilience standards and deliver optimal outcomes.
- Provide thought leadership across agile teams, workshops, and working groups to address resilience challenges and close identified gaps.
- Develop and deliver clear, insightful dashboards and reporting for governance and regulatory purposes, ensuring senior stakeholders are informed and actions are well-defined.
We need you to have
- Significant experience across resilience disciplines, with strong knowledge of the operational resilience regulatory landscape and familiarity with Virgin Money’s Operational Resilience Framework.
- Proven leadership and people management skills, with experience in developing high-performing teams and supporting colleagues through change and transformation.
- Expert-level communication and collaboration abilities, with a track record of influencing senior stakeholders and working effectively across Commercial and Risk teams.
- Advanced change management and continuous improvement mindset, with the ability to drive innovation and embed resilience best practices across the business.
- Strong analytical and problem-solving skills, capable of interpreting complex regulatory, industry, and economic developments and assessing their impact on business resilience.
- Strategic and commercially focused, with sound business acumen, risk management expertise, and the ability to build strong networks to support long-term resilience planning.
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
