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Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
This role sits within the Airfield Operations Team and is responsible for delivering an exceptional customer service through the allocation of coaching requirements to both passengers and crew. You will also provide transactional support to the Operational Controllers to maintain efficient and effective dispatching of operational resource in accordance with SLA, timing and volume requirements, whilst supporting the communication of critical information between service provision and Operational Controllers.
What will make you successful in the role?We are looking for someone who has experience working in airports operations, with an understanding of the environment, safety requirements and the terminology used in the airport environment. You’ll need to work well under pressure and be able to give clear and precise instructions. You’ll also need to be organised and able to prioritise and assign work. It’s also essential that you have or are able to attain UK security clearance to CTC level.