Operational Support Services Freshdesk Assistant

Location Scotland

Job Details

OPERATIONAL SUPPORT SERVICES - ASSISTANT

Role Remit: Operational Support Services – Freshdesk Assistant

Work Pattern: 8.45am to 5.15pm, Monday to Friday

Location (any location) : Aberdeen, Glasgow or Edinburgh

Department: Operational Support Services

Direct Report: Operational Support Service Lead

Role Overview: This role would suit a highly motivated individual who is organised, takes pride in their efforts and is a team player but can also work on their own. Working on the OSS Freshdesk, you will service the Group stakeholders in all aspects of document preparation and management and administration tasks. Experience with Microsoft Office (Word, Powerpoint, Excel and Outlook) is essential.

Core Responsibilities

• High quality document production including letters, reports, proposals, slide decks, file notes and mail merges using all MS Office packages
• Ensure document content is accurate, error free and align with our brand guidelines to meet quality standards
• Type-sign financial statements and issue for signing via Docusign
• Perform Anti-money Laundering Checks as part of our client onboarding process
• Assist in the preparation of expense and mileage claims
• Front of House cover including dealing with incoming and outgoing mail, client welcoming and refreshments (depending on location)
• Preparing expense claims
• Diary management and co-ordination of internal meetings
• Accurate and timely transcription of audio dictation to meet agreed deadlines (occasional)
• Assist other members of the Operational Support Team in ad hoc projects or new initiatives being rolled out along with any other duties requested in order to maximise efficiencies
• Assist Office/Business Unit with any ad hoc administration and data entry as and when required
  
  

Full training will be provided

Skills

Key Skills and Attributes

• Excellent organisational skills
• Strong communication skills – both written and oral
• Excellent use of Microsoft Word, Powerpoint and Excel essential. Knowledge of Outlook and Teams is advantageous.
• Ability to multi-task, work under pressure and adhere to strict time pressures
• Attention to detail
• Ability to engage with a range of stakeholders
  
  

Role Requirements

• Experience in an office environment administration/support role with document processing is essential
• An understanding of a professional services organisation is advantageous
• A proactive and positive attitude to problem solving and the ability to work independently as well as part of a team
  
  

#scotland

Disclaimer

Unsolicited CV’s sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Salary Competitive