Operations Administrator

Clarity is a B-Corp Certified global digital marketing and communications agency. We empower visionary technology companies to change the world for the better by bringing clarity through ideas, influence, and impact.

We’re technology experts and specialists in corporate communications, reputation management, digital marketing, digital experience, and public affairs. With a footprint across EMEA, North America and APAC, we run international campaigns that deliver global influence with a local perspective.

We’re looking for an Operations Administrator to join our busy London office! In this role, you’ll be at the heart of everything - keeping things running smoothly and making sure our team has what they need to do their best work. You’ll support various teams, help manage office admin, and play a big part in creating a fun, efficient environment where our creative and client teams can thrive.

If you’re organised, proactive, and ready to jump in wherever needed, we’d love to hear from you!

Responsibilities

Administrative Support to Leadership Team:

• Provide comprehensive administrative support to the CEO, COO, and other senior leaders within Clarity, including assistance with diary management, preparation of meeting documentation, Board packs and any other ad hoc requests.

Office Management:

• Manage day-to-day office operations, ensuring a clean, safe, and efficient working environment for our London staff.
• Oversee office facilities, including utilities, maintenance, repairs, and renovations. Source and manage office supplies and equipment, ensuring cost efficiency.
• Serve as the first point of contact for onsite visitors and incoming calls.
• Manage post deliveries and outgoing mail.
• Ensure Fire and Health & Safety compliance in the London Office, maintaining documentation, conducting risk assessments, and training new starters.
• Assist with budget management for the London office

Event Coordination:

• Manage travel bookings, accommodation, and event coordination.
• Responsible for setting up internal company meetings, including weekly team meetings and quarterly Town Halls.
• Coordinate social and company events, meetings, and special projects.

Operations Team Support:

• Support People & Culture, Finance and IT teams with operational tasks as needed, for example coordinating IT equipment requests and assisting with new joiner onboarding
• Execute client and employee gifting initiatives

Vendor and Contract Management:

• Assist in the management and administration of supplier contracts, ensuring documentation is accurate, up to date, and compliant.
• Develop and maintain relationships with vendors and service providers, negotiating contracts and resolving issues.

Skills and Attributes

• Experience in mid-sized company office management and operations; agency experience is a plus.
• Positive, can-do attitude with a willingness to show initiative and exceed basic requirements.
• Strong communication skills and attention to detail.
• Advanced computer skills and proficiency with Microsoft or Google applications, including Word/Docs, Excel/Sheets, Powerpoint/Slides (experience with Google Workspace is a plus); ability to learn new software and systems.
• Strong organisational skills to manage multiple tasks and deadlines effectively.
• Ability to work cooperatively with others to achieve tasks and deliver results.
• Willingness to develop solutions to tackle problems and achieve outcomes.
• Adherence to ethical standards and a commitment to maintaining confidentiality.
• Ability to manage budgets and financial planning for office operations.

Working for us

We provide the fun and fast paced environment of a global agency. We take risks, learn, adapt and deliver, giving you full scope to achieve your unique potential in a supportive and exciting environment.

Benefits

Taking Care of Yourself and Your Family

At Clarity, we know that a happy and healthy team is a productive team. That's why we offer benefits like:

• Private Medical Insurance: Get the care you need when you need it.
• Enhanced Family Leave: Welcoming a new child is a special time that deserves special attention.
• Clarity Cares Time: Appointments and emergencies don't have to eat into your PTO.
• Employee Assistance Program (EAP): Confidential support for personal and professional challenges.
• Wellness Fund: Invest in your health and happiness.
• Cycle to Work Scheme: Support for a healthier commute.

Taking Care of Your Community

We believe in giving back to the community, so we offer:

• Volunteer Time Off: Giving back is good for the soul.
• Clarity Compass: Internal employee committee helping ensure we’re walking our talk, especially on issues close to our heart - DEI, Environmental Impact, Employee Wellbeing and Community Engagement

Recharging Your Batteries

Everyone needs time to relax and recharge, which is why we offer:

• Unlimited Holiday: Because who doesn't love time off?
• Sabbatical Program: Even more time off after five years!
• Summer Fridays and Winter Break: Enjoying life is important.
• Flexible Working Program: Life happens, and we can help you adapt.

Other Information

Clarity is committed to promoting equality of opportunity for all staff and for our Clients. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We do not discriminate against staff or clients based on age, disability, neurodiversity, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

We recognise the importance of supporting diverse needs during the recruitment process. Therefore, we strongly encourage applicants to request any reasonable adjustments they may need to fully participate in the recruitment process. Please feel free to contact us directly to discuss your specific requirements in confidence.

Due to the high volume of applications we receive, it is not possible to respond directly to all applicants, only to those whose candidacy is being pursued. Additionally, the length of the recruitment process varies based on vacancy needs, typically taking approximately 3-4 weeks. We appreciate your patience and understanding during this time.