Operations Analyst

Operations Analyst

6 month Temp

£180pd

YOU MUST HAVE NEXUS EXPERIENCE OR YOU WILL NOT BE CONSIDERED

Previous experience in any of the below please:

Payments/Client Cash experience, Transfers, ISA admin, Stock Deposits/Demats, Settlements – UK & Overseas

Aim & Purpose of the Role

The purpose of this role is to ensure robust Operational Oversight of the business by maintaining regulatory compliance, securing smooth operational processes, and acting as a key liaison between the firm’s Investment Managers (IMs) and BNY Pershing. The role supports the delivery of high-quality client service by monitoring operational workflows, resolving queries, enhancing efficiency, and ensuring all investment operations are processed accurately and in a timely manner.

Key Accountabilities & Responsibilities

• Operational Liaison: Act as the first point of contact for Investment Managers on operational queries, escalating to the BNY client services team as needed and ensuring clear, timely communication.
• Cash Payments Management: Instruct and oversee customer payments via Nexus; track cash flows and manage received payments, ensuring accurate reconciliation without prior notification.
• Asset Transfer Oversight: Execute external asset transfers through Nexus, monitor progress via dashboards, resolve queries, and escalate accordingly to avoid delays.
• Internal Transfers: Process internal asset movements, including those related to deceased estates, trusts, and inter-spousal gifts, ensuring accuracy and regulatory adherence.
• BNY Relationship Management: Participate in regular meetings with BNY Pershing, raise workflow issues, recommend process improvements, and maintain effective cross-party communication.
• Crest Dematerialisation: Prepare and verify documents for Crest stock dematerialisation as required.
• Trade Settlement Oversight: Track and resolve failed trades, supporting prompt settlement and reducing operational risk.
• Dividend Monitoring: Notify Investment Managers of dividend payments made to client accounts and ensure appropriate follow-up.
• Proxy Voting Management: Use third-party portals to monitor upcoming proxy votes, inform clients and IMs about options, and lodge votes as instructed.
• Project Participation: Contribute to departmental projects and perform other operational oversight duties as directed by senior management.
• Procedures Ownership: Draft, maintain, and periodically review departmental procedures to ensure clarity and compliance with current operational standards and regulations.

This summary can be used in a job description, role profile, or internal documentation to outline the function, scope, and expectations for this position effectively. Let me know if you’d like it tailored for a specific role title, such as "Operational Oversight Officer" or "Operations Liaison Specialist."