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About the role
We are seeking an experienced Operations Analyst to play a key role in optimising business processes, improve operational efficiency, and support data-driven decision-making.
You will play a key role in driving operational excellence, fostering a culture of continuous improvement, and ensuring our operational strategies align with our business goals.
The ideal candidate will posses strong analytical skills, excellent problem-solving abilities, and a keen eye for operational detail.
What you'll get up to:
- Take ownership of key operational processes, ensuring they are executed efficiently, accurately, and in compliance with all relevant regulations.
- Act as the subject matter expert for specific workflows, providing guidance and support to other team members.
- Serve as a HubSpot power user, actively administering and optimising workflows, automation, and reporting to enhance operational efficiency.
- Collaborate with teams to ensure seamless HubSpot integration and effective utilisation across all operational touch points.
- Drive data hygiene and integrity within HubSpot, ensuring accurate and reliable data for reporting and decision-making.
- Proactively analyse operational data and KPIs to identify bottlenecks and opportunities for improvement.
- Lead small-scale process improvement initiatives from conception to implementation, with a focus on delivering tangible benefits.
- Help foster a culture of continuous improvement within the operations team.
- Work closely with cross-functional teams, acting as a key point of contact for operational queries and escalations.
- Collaborate with the Operations Lead to align team activities with broader business goals.
About you:
- Minimum of 3-5 years of experience in an operational role within the UK insurance industry.
- Proven experience as a HubSpot user or administrator, with a strong understanding of its CRM, Service Hub, and workflow automation capabilities.
- Solid understanding of the UK insurance market, including regulatory requirements (e.g., FCA rules).
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to work effectively with various teams and stakeholders.
- Highly organised, meticulous, and capable of managing multiple priorities in a dynamic environment.
In return, we offer you:
- A competitive salary and the ability to grow your career
- 25 days holiday - so there’s plenty of time for work, rest and play
- Hybrid way of working for the perfect work / life balance
- Vitality private health and dental insurance
- Added benefits including competitive pension and salary sacrifice
- Access to financial wellbeing platform Mintago
- Full access to Spill, our mental health platform
- Cycle to work scheme
- Fun and modern office environment with regular team social events
- City of London location
Are you a data-driven problem solver with a passion for turning insights into action? If so, we'd like to hear from you! 🚀
