Operations Analyst (Maternity Cover 1 year - FTC)

Greater London, England, United Kingdom

7/11/2025

Who Are Vorboss

Vorboss is building London’s next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.

At Vorboss, we do the right thing—no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.

We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.

We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust.

Role Overview

We are looking for an analytical and detail-oriented Operations Analyst to support the Operations team in delivering strategic and day-to-day operational initiatives. This role will play a key part in enhancing efficiency, identifying areas for improvement, and driving data-informed decision-making across the business. You will work closely with stakeholders across departments, providing insights and supporting the development of scalable, optimised processes that align with our wider company objectives.

Key Responsibilities

(Please note that this list is not exhaustive)

• Safeguard customer data integrity across contracting, delivery, and finance platforms, ensuring records remain accurate, complete, and consistent throughout the customer lifecycle.
• Serve as second-line support for customer-contract tooling - troubleshooting system customisations, investigating issues escalated by frontline teams, and coordinating fixes
• Run regular reconciliations between CRM, contracting, billing, and finance systems, swiftly resolving mismatches to protect revenue and reporting accuracy.
• Own product-setup governance: design, add, and maintain product and pricing configurations in operational systems so that orders, billing, and reporting stay aligned.
• Form a core part of the Customer Operations work on upgrades and changes, translating commercial requests into system actions and verifying successful completion.
• Map, document, and continuously improve processes that span Sales, Delivery, Finance, and Support, driving automation and eliminating manual touchpoints.
• Analyse operational data to surface trends, inefficiencies, and opportunities; convert insights into recommendations backed by clear business cases.
• Develop dashboards and KPI reports that give leaders real-time visibility on performance, data quality, and risk controls.
• Own the contracting process for complex & migrated services and co-ordinate the novation, provision and billing of services for customers who enter administration
• Assist the wider Operations team in planning and delivering cross-functional initiatives, tracking milestones, mitigating risks, and reporting progress.
• Monitor compliance and operational risk, flagging issues promptly and helping design controls that keep us ahead of regulatory and customer requirements.
• Contribute to and maintain SOPs and knowledge-base articles so best practices stay current and easy to follow.
• Provide ad-hoc analytical and administrative support to the COO and wider Operations leadership as priorities evolve.
  
  
  

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The Right Candidate

• Strong analytical and problem-solving skills, able to interrogate complex, cross-system data and turn insights into clear actions.
• Comfortable working with large datasets and ERP tools such as Excel, SQL, Power BI, and Microsoft Dynamics 365 for reporting, reconciliations, and configuration.
• A process-oriented mindset with a passion for continuous improvement and operational excellence across contracting, delivery, billing, and finance workflows.
• Clear and confident communicator—both written and verbal—capable of presenting technical findings to diverse audiences.
• Highly organised, detail-focused, and able to juggle multiple priorities in a fast-paced environment.
• Proactive and resourceful, with a willingness to learn, investigate anomalies, and take ownership through to resolution.
• Previous experience in operations, business analysis, revenue assurance, or a similar role, ideally involving Dynamics 365 and second-line application support.
• A collaborative team player who enjoys partnering with Customer Operations, Finance, Engineering, and Commercial teams to deliver seamless customer and data outcomes.
  
  
  

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Benefits

We believe in taking care of our staff both mentally and physically and to support this we offer a range of benefits that you can access.  

• Employee Share Plan- Once an employee at Vorboss, we offer the opportunity to become a shareholder in the company*. 
• Company pension scheme. 
• Bonus scheme. 
• 25 days of annual leave allowance that increases with years served (excluding bank holidays). 
• Private Healthcare. 
• Access to Spill, our mental health support partner. 
• Cycle to work scheme.  
• Half price gym memberships through the healthcare provider. 
• Free eye test. 
• Travel loan. 
• Hastee app, to help manage your salary and finances. 
  
  
  

(*Terms & conditions apply- amount possible to buy is capped and contingent on pre-existing variables.)

Diversity, Inclusion, And Equal Opportunities

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.

Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.



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