Operations Analyst, Reinsurance

About Inigo

We enable your ambition. We insure good people – knowledgably, fairly, and efficiently. We combine our expertise with the best of science, data, and analytics.

Our aim is to create an underwriting focused insurance and reinsurance business, concentrating on a few classes of business. We want to combine the best data and analytics to build our own capability to generate insights and drive business decisions. At the top of our agenda is to create a diverse and open culture where we foster talent and provide opportunities to build a rewarding career in a company that is vibrant and at the start of an exciting journey.

We have a culture that is inclusive, fun, and constantly strives for excellence, we describe it as ‘all in’. Our values are:

• Get Smart – we ask questions, explore, learn, and continuously strive for excellence
• Park the Ego – we are welcoming and open, and embrace different thinking
• Share the Passion – we collaborate and communicate our expertise honestly and thoughtfully
• Radical Simplicity – we are transparent, focused and actively avoid complexity in how we operate

The role

The role of the Operations Analyst is to support the underwriting team with their pre and post-bind activity (bind is the term used when an insurance policy is confirmed), to ensure that we have high-quality data and MI to enable us to make the best decisions. We work with an outsourcing partner who helps us in this area, and the Operations Analyst is responsible for oversight of the work of the outsourced partner. We are constantly looking for ways to improve the way we work and our processes.

The successful candidate will do this by:

Day to day:

• Developing an understanding of all our classes of (re)insurance, with a major / and a minor class designated for specialism
• Focusing on Continual Improvement, thinking about automation, innovation and technology solutions
• Supporting quote preparation, and activities linked to new policies or renewals that are not yet (fully) automated or outsourced, including some data entry and underwriting analytics
• Being accountable for the completeness, timeliness, and accuracy of our data assets; being a data quality champion
• Building our operations analytics capability, focusing on developing and using MI
• Building and managing the outsourcing partner relationship day-to-day; overseeing quality assurance, responding to queries and supporting swift resolution of errors
• Monitoring of Service Level Agreements for internal and outsourced teams
• Ensuring effective workflow of your team through automated management
• Monitoring pre-renewal and renewal activity, giving support where needed
• Supporting investigation and quick resolution to credit control issues identified

In addition:

• You will have the opportunity to get involved in internal projects and to represent the operational team in activities across the business
• You will develop broad relationships across the Syndicate, as well as getting to know your operations counterparts at our brokers

To do this, we’re going to need you to bring:

• Your energy and enthusiasm. Whilst experience in operations and/or insurance would be preferable, if you have done a bit of research to demonstrate to us that you are serious then we are prepared to train you up
• Evidence of a good aptitude for learning, most likely to degree level or with good results from school and evidence of ongoing appetite for learning
• Your commitment to the team; it’s essential that we are all team players in Operations
• Good basic IT skills – you know what we mean. Standard office packages, Excel in particular and the aptitude to learn our systems