Operations and Logistics Customer Service Advisor

Company Description

Silbury is a trusted supplier of high-quality food ingredients, with over 40 years of experience serving food manufacturers and food service businesses across the UK, Ireland, and beyond. Known for its expertise in tomatoes, oils, fats, pizza sauces, and toppings, Silbury supports businesses ranging from artisans to renowned high-street names and retail brands. The company values building long-term partnerships with customers by ensuring consistent sourcing and supply of premium ingredients.

Key Responsibilities

• Serve as the primary point of contact for customers regarding orders, deliveries, and logistics inquiries
• Coordinate shipment scheduling, tracking, and delivery confirmations
• Process customer orders, returns, and claims accurately and efficiently
• Communicate with warehouses, carriers, and suppliers to ensure smooth operations
• Monitor inventory levels and support demand planning activities
• Resolve delivery issues, delays, and discrepancies in a timely and professional manner
• Maintain accurate records of orders, shipments, and customer interactions

Qualifications & Skills

• Previous experience in logistics, operations, or customer service preferred
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Proficiency in MS Office and logistics or ERP systems
• Ability to multitask and work effectively in a fast-paced environment
• Problem-solving mindset with strong attention to detail

Working conditions

• Office-based with regular interaction with warehouses and transport providers