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Job Title: Operations Assistant
Location: London (with travel to direct store locations as needed)
Reports To: Operations Manager
Job Summary:
We are seeking a highly organised and proactive Operations Assistant to support our day-to-day bubble tea business functions. This role is crucial in ensuring efficient communication, smooth store operations, and adherence to company policies across all direct store locations. The ideal candidate will be detail-oriented, collaborative, and capable of multitasking in a dynamic retail environment.
Key Responsibilities:
Operations Support:
- Assist in the daily operations of direct stores, ensuring adherence to company policies and procedures.
- Maintain effective communication with third-party vendors to support essential business operations.
- Coordinate and publish the weekly staff rota using Sling for managerial approval.
- Manage the purchase order (PO) system, reviewing and processing store purchase requests.
- Collaborate with other departments to ensure cross-functional alignment and timely execution of operational tasks.
Training & Quality Control:
- Provide and support training sessions for retail staff as required.
- Assist with monthly audits of direct store locations to uphold company standards and compliance (London-based).
- Support new drink recipe testing and rollout processes in collaboration with the product development team.
Qualifications & Skills:
- Prior experience in an operational, administrative, or retail support role is preferred.
- Strong communication and interpersonal skills.
- Excellent organisational skills and attention to detail.
- Proficiency with scheduling and communication tools (e.g., Sling, Microsoft Office, or Google Workspace).
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Comfortable travelling to store locations within London.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Store discount
Experience:
- Bubble Tea: 1 year (preferred)
- Corporate: 1 year (preferred)
Langugage:
- English
- Mandarin (preferred)
- Cantonese (preferred)
Work Location: In person
Expected start date: 04/08/2025
