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About us:
Linklaters is a multi-national commercial law firm, with 31 offices in 21 countries worldwide.
Re:link is Linklaters' flexible lawyer platform. We provide Linklaters' clients and practice groups with swift access to a community of high-quality consultants to solve their flexible resourcing needs.
Re:link is a key part of Limitless, Linklater's Alternative Legal Services offering. Limitless draws together Linklaters' paralegals, support lawyers, legal project managers and legaltech professionals as well as Re:link consultants. By drawing on talent from across the UK, it embraces a fully location agnostic model, ensuring the firm has access to the widest possible pool of talent to meet client needs.
About the role:
We are seeking an Operations Assistant to support Re:link's operational team in delivering and continuously improving global Re:link financial, operational, and technology processes to provide exceptional client service.
Your key responsibilities:
- Manages scheduling of client-consultant interviews and catch-up calls.
- Prepares client information packs for consultants.
- Reviews and triages all client and consultant queries sent to the Re:link inbox, ensuring rapid action or escalation, and uninterrupted service levels for both clients and consultants.
- Supports client assignments by managing conflict checks, overseeing the signature and filing of contracts for legal and audit compliance, preparing templates, and handling communications regarding the start and end of assignments.
- Schedules and arranges calls between consultants and sponsoring partners to maximise the sharing of client intel from consultants on assignment, benefiting client relationships.
- Informs Re:link Finance about consultant extensions and updates records for accurate billing.
- Supports the implementation of operational projects and initiatives, including the transition to new systems.
- Assists in Re:link business development activities and events, including event planning, communication with consultants and clients, and maintaining client relationship management lists to support marketing and client strategies
Ideally you will have/ be:
- Experience in supporting an operational team, ideally in a global professional services firm.
- Track record of working with global Re:link to drive efficiency and improvements.
- Excellent interpersonal skills and assisting in cross-functional collaboration.
The role is being offered on a remote or hybrid working basis with occasional travel to the London office for team meetings and activities. This is part of Linklaters and Re:link's drive to offer flexibility and alternative working arrangements.
Our benefits:
Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:
Health & Wellbeing
- Private Medical Insurance
- Free in-house fitness centre and subsidised health club memberships
- Free onsite GP service and periodic health assessments
Finance
- Pension and flexible savings options
- Income protection and life assurance
- Mortgage advice and will-writing services
Family & Lifestyle
- Electric car and cycle to work schemes
- Emergency family care
- Additional holiday/birthday leave
- Maternity/paternity/shared parental leave
- Travel insurance and season ticket loan
- Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)
We look forward to hearing from you!
