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The Exceptions Management team operates in a fast-paced, collaborative, and friendly environment. The team is responsible for overseeing all client remediation following trading errors, and for driving initiatives that reduce transactional discrepancies and stock breaks across the wider Operations function. We work closely with several key departments, particularly Reconciliations and CASS, to ensure strong operational control and adherence to regulatory standards. This role offers a varied mix of analytical, operational, and regulatory responsibilities. You will support the identification of trends that may expose the business to operational or regulatory risk, produce regular management information (MI) for senior stakeholders, and administer corrective actions on client accounts where required. The position provides an excellent opportunity to influence internal processes, support continuous improvement, and contribute to a culture of robust risk management.
What you'll be doing
About you
Excellent organisational skills
Proactive and willing to learn new skills
Ability to work collaboratively to achieve results
Motivated to achieve high standards
Drive to deliver quality client service
Exceptional attention to detail
Excellent communication skills
Interview process
Competency based interview conducted through Microsoft Teams
Working schedule
Monday to Friday, 7.5 hours per day shifts between 8am - 6pm. 37.5 hours a week