Operations Associate (Process Change) - 6 Month FTC

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

Operational Project opportunity for 6 Months supporting with the delivery of operational excellence and process change for the Lloyd’s Account Management team.

You will take a lead role in coordinating and embedding foundational processes for the Account Management team (who oversee the centralised relationship management for all oversight across Lloyd's with the Managing Agents), including driving day-to-day execution and streamlining workflows, that enable the Account Management team to collate insights and deliver at its best.

Accountabilities:

• Manage complex scheduling, logistics, and stakeholder coordination across internal meetings, with independence, resolving complex problems where a precedent may not exist.
• Lead and support elements of the implementation of an operational excellence framework across Account Management, ensuring that effective processes, tools, communication, technology and ways of working are in place to build alignment of core activity and manage risk.
• Support Operations Manager on the coordination Account Managers and cross-functional teams on cross-functional operational workflows, ensuring tasks are executed on time and to high quality standards. Support handoffs and collaboration with other teams.
• Lead and support Operations Manager on elements of logistics, process improvements, and delivery, within Account Management and for cross-functional teams.
• Lead and contribute to parts of the streamlining of team operations including documentation, internal reporting, and knowledge sharing. Own and maintain reporting trackers, team tools and file system.
• Lead the tracking of key actions, own and maintain reporting trackers, escalate issues proactively, and support smoother decision-making.
• Maintain documentation for core processes and provide training and guidance to support team understanding and compliance.
• Lead and contribute to elements of the development and embedding of a culture of continuous improvement for the operational processes supporting Account Management.
• Support the Head of Account Management and Account Management Operations Manager with ad-hoc requests as required.
  
  
  

Skills:

• Self-motivated, resourceful and highly proactive, with ability to work independently
• Build effective relationships with internal stakeholders to support effective delivery of own and divisional objectives
• Project management and experience of leading change within complex matrix environments
• Prioritisation of competing demands across multiple projects / processes delivering to agreed timelines
• Organisation with attention to detail
• Resilience and adaptability, able to deal with ambiguity, complexity and fast-paced environment
• Oral and written communication skills
• Analyse, interpret/evaluate quantitative and qualitative information
  
  
  

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility.  Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc).  These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

Should you require any additional support with your application, or any adjustments, please click the following link;

https://cleartalents.com/apply/lloyds-msa1645695881

Please note, clicking on this link does not register your application for the vacancy