Operations Coordinator

Norwich, England, United Kingdom

7/24/2025

An exciting opportunity has arisen to join the Operations Team at Norwich City Football Club in the role of Operations Coordinator on a fixed term basis as maternity cover, for 20 hours per week. This role will be responsible for all administrative functions of the Operations Team, including but not limited to the coordination of all paperwork pertaining to matchday stewards and their payroll, administration of ordering, purchasing and invoicing and also supporting the Matchday Safety Officer with all event day administrative functions and general safety certificate.

This an excellent role for someone with excellent organisation skills, with a proactive and enthusiastic approach to work.

Key tasks/responsibilities include, but are not limited to:

• Be the lead for the Operations Department on supporting the Club’s Premier League Equality, Diversity, and Inclusion submission by ensuring the necessary training and actions are undertaken by the stewarding team.
• Responsibility for the development of the stewarding team in line with the Club’s values and behaviours.
• To assist in the administration for the General Safety Certificate.
• To coordinate and minute Operation Department team meetings (Including pre and post-match meetings).
• Coordinate & lead on administration & liaison with concert promoters.
• To coordinate annual leave administration for the Operations Department.
• Administration of ordering, receiving, and invoicing.
• Supplier relationship coordination for safety and security.
• To administer all records and paperwork associated with matchday stewards including management, reconciliation, and assessment adjustments for the payroll of stewards.
• To manage the induction administration for stewards.
• To liaise with the event day deployment stewarding team to ensure accurate payroll delivery.
• To act in a manner that supports the Club’s Values of Growth, Integrity, Belonging, Resilience, Pride and Commitment
  
  

Successful candidates will benefit from a comprehensive range of club benefits. This includes (but is not limited to):

• Complimentary matchday ticket for home fixtures
• 25 days annual leave + bank holidays
• Enhanced family friendly leave policies
• Pension Scheme with Royal London
• Access to Reward Gateway recognition and discount platform
• Enhanced CPD opportunities and structured professional development pathways.
• The opportunity to get involved in wider club initiatives through a variety of Working Groups.
• A range of wellbeing support, including 24/7 access to a GP for employees and their dependents, as well as access to gyms and exercise classes at both Carrow Road & Avant Training Centre.
  
  

Don’t miss out on this fantastic opportunity to join the Canaries, click ‘Apply’ now to become our Operations Coordinator!

Closing date: Monday, 11 August 2025

Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.

In line with Keeping Children Safe in Education (2024) guidance, we may conduct online searches as part of our due diligence processes on shortlisted candidates.