Operations Coordinator (Client Protection) - 12 months contract

We currently have an exciting opportunity for an Operations Coordinator in 12 month fixed term contract to join the Client Protection team.

What is in it for you

• Enjoy a role liaising with the Client Protection teams and external stakeholders
• Showcase your high-quality planning and organisation skills
• Be part of protecting the public and upholding the public interest

The role

As an Operations Coordinator you will be a key point of contact for teams in Client Protection and our suppliers. You will need to respond to queries from suppliers in a timely and effective manner. You will need to be organised as you will be responsible for ensuring that our suppliers comply with their contractual arrangements.

You will be accountable for coordinating project plans, resolving any issues that arise and ensuring successful implementation. As a coordinator you will be required to collect information, report on the progress of cases and update on supplier performance.

Your role will be extremely varied. You will provide support to all areas of Client Protection including dealing with service complaints, monitoring and actioning the team mailbox, coordinating management information and creating reports. This role also involves using our finance system to review and process invoices and purchase orders, and ensuring the system is updated so that the Cost Recovery Team can chase debtors.

You will form part of the Operations Team within Client Protection and will work closely with other Outsource Coordinators. You will be supported by your manager, the Operations and Partnership Manager.

What we are looking for

• A motivated and driven individual with excellent organisational skills

• Able to adapt quickly to changing work demands

• Ability to plan and prioritise effectively in a dynamic environment

• Strong time management skills

• Customer service background and the ability to deal with a variety of stakeholders

• Good problem solving and decision making skills

• Strong communication skills

Useful and additional information

There is a full role profile attached to the bottom of this advert on our website.

If you have any questions that aren't in this advert or on our website, please contact us via:

This is a hybrid role with 35 working hours per week and will be based in our Birmingham office 1 to 2 days a week, and from home the rest of the week.

To apply

Please click 'apply' to complete the online application form and upload a CV and cover letter, addressing how you meet the requirements outlined in this advert and the attached role profile.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.

Closing date for applications is 25 August 2025 at 9:00am.

Shortlisted candidates will be invited to join the interview in the week of 8 September 2025.