Operations Director

We are looking for a Operations Director to join our team in the West Midlands Area.

Reporting into a Managing Director, you will be accountable for the financial, quality and operational performance of the region covering 11 specialist residential homes and 1 Supported Living Provision. You will work closely with, and have the support of, colleagues from finance, HR, recruitment, business development and quality teams to take a collaborative approach to delivering outcomes. This is a remote role with regular travel required, covering our West Midlands region, which covers West Midlands County, Warwickshire, Stoke-on-Trent and wider Staffordshire. To be considered for this role you must live within the geographical region of the West Midlands.

The salary for this role is competitive and comes with car allowance.

Responsibilities

• Lead and develop a culture in the region that values the very highest standards of safety, quality and excellent service user care are consistently delivered.
• Lead and manage the Operational Management Team across all aspects of day to day business deliverables including monitoring performance in relation to quality and key performance indicators (QPI9s and KPI9s) to agreed targets for care standards, business planning, financial performance and quality.
• Ensure compliance with all statutory regulatory bodies and company policies and procedures, and accountable for ensuring findings from internal site quality inspections are reviewed and actioned as appropriate, linking with Senior Quality Improvement Lead (QIL) and/or QIL as necessary.
• Develop and maintain external stakeholder relationships (including Local Authorities and Care Commissioning Groups).
• Establish and direct a regional recruitment and retention strategy designed to meet appropriate staffing needs, reducing turnover and avoiding unnecessary agency usage.

Qualifications

• Significant previous experience of managing large scale, multi-site and/or geographically spread teams, managing and leading sites to strive for excellence, good financial stewardship, promoting person centre care, good communicator, facilitating good team work, supporting colleagues to develop and ensuring effective service delivery.
• Strong organisational skills, ability to prioritise and multi-task, work well under pressure, handling multiple issues simultaneously in a dynamic and often ambiguous environment.
• Significant operational and financial planning ability with experience of commercial accountability for cost control, financial performance, business growth and development.
• Experience of working within a matrix organisation, influencing and directing multiple functions within a business in order to deliver a first class service is essential.
• While previous health/social care management experience is not essential, a clear understanding of the factors influencing and impacting social care provision and a demonstrable passion for delivering high quality, person centred services is absolutely vital.
• A full, clean driving licence and access to a vehicle is essential, for which a car allowance will be paid. Please note that the role will involve significant amounts of travel and overnight stays as required.

Required Skills

• Significant previous experience of managing large scale, multi-site and/or geographically spread teams.
• Strong organisational skills and ability to prioritise and multi-task.
• Significant operational and financial planning ability.
• Experience of working within a matrix organisation.
• Understanding of factors influencing social care provision.
• Full, clean driving licence and access to a vehicle.

Preferred Skills

• Previous health/social care management experience.
• Demonstrable passion for delivering high quality, person centred services.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
• Annual leave entitlement increases based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
• Length of service recognition awards – every 5 years
• Employee Assistance Programme
• Competitive Pension Scheme
• Initial Disclosure Check Cost covered, if applicable to role
• ‘My Possible Self’ App and health-related benefits
• Online discounts and cashback rewards – Priory Perks
• Smart Technology scheme (qualifying period)
• Cycle to work scheme (qualifying period)
• Smart Holidays (qualifying period)
• Gym Flex (qualifying period)
• Healthcare Cash Plan – Simply Health Scheme
• Eye Care Vouchers
• ‘Cash for Colleagues’ – Employee referral scheme
• Career Pathways Programme – for development and further qualifications
• Parental Leave Gift