Date Posted:
2025-07-29
Country:
United Kingdom
Location:
Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD
Job Title: Operations Director – Provinces (Services & Major Works)
Location: Field-Based with Regular Travel to Provincial Branches
Reports to: Managing Director
Company: Liftec Express Ltd
Type:Full-Time | Permanent
About Liftec Express
Liftec Express is the UK’s leading independent lift services company, recently established as a stand-alone business following its acquisition by Rcapital Partners LLP. We provide tailored lift maintenance, modernisation, and installation services across commercial, residential, and infrastructure sectors.
With a renewed focus on operational excellence, customer experience, and profitable growth, Liftec Express is on a turnaround journey to become the leader in the UK independent lift market.
Job Purpose
The Operations Director – Provinces is responsible for leading and delivering all Service and Major Works operations outside the Greater London area, ensuring safety, quality, and profitability are at the heart of all activities. The role is accountable for driving performance across provincial branches, managing portfolio retention and growth, and delivering major works projects on time, on budget, and to the highest standards.
As a member of the Senior Leadership Team, this role will be instrumental in executing the company’s strategic plan, improving operational processes, and building a culture of ownership, accountability, and customer focus across the provincial operations.
Key Responsibilities
Leadership & Strategy Execution
- Lead provincial branch operations for Service, Modernisation, and Major Works functions.
- Translate corporate strategy into actionable plans for branch teams, ensuring alignment with Liftec Express’s four strategic pillars: **People, Customer Experience, Profitable Growth, and Cash
- Foster a culture of accountability, safety, and operational excellence across all provincial teams.
Operational Performance
- Deliver high-quality service and major works execution to meet or exceed contractual obligations and customer expectations.
- Oversee branch performance against key KPIs including portfolio retention, revenue growth, margin improvement, and cash collection.
- Ensure timely and accurate delivery of major works projects, from planning and design through to completion and handover.
- Drive process standardisation and operational best practice across all provincial branches.
People & Culture
- Lead, coach, and develop Branch Managers, Service Managers, and Project Managers to achieve high levels of performance and employee engagement.
- Address skill gaps through targeted recruitment, training, and mentoring programmes.
- Build a high-performance culture centred on ownership, teamwork, and continuous improvement
Customer Experience
- Strengthen customer relationships across provincial accounts through proactive communication, responsiveness, and quality delivery.
- Ensure customer queries and escalations are addressed with urgency and professionalism.
- Collaborate with sales teams to retain key contracts and secure new opportunities.
Financial & Commercial Management
- Take full P\&L responsibility for provincial operations, ensuring revenue, margin, and cash targets are met or exceeded.
- Monitor and manage project budgets, costs, and profitability.
- Ensure robust contract management practices to protect Liftec Express commercially and legally.
Health, Safety, Quality, and Compliance
- Maintain the highest EH\&S standards in all provincial operations, ensuring compliance with statutory and industry regulations.
- Lead investigations into incidents and implement corrective and preventive actions.
- Ensure all works comply with EN81, LOLER, PUWER, and other relevant regulations and standards.
Candidate Profile
Qualifications & Experience
- Proven track record in a senior operational leadership role within the lift, construction, or engineering services industry.
- Strong knowledge of lift maintenance, modernisation, and installation practices.
- Experience managing multi-branch, geographically dispersed teams.
- Demonstrable track record of improving operational performance and profitability.
- Commercial acumen with experience managing P\&L, budgets, and complex contracts.
- Strong understanding of EH\&S and compliance requirements in the lift industry.
Skills & Competencies
- Leadership:Able to inspire, develop, and hold teams accountable.
- Execution: Strong ability to translate strategy into results.
- Customer Focus: Committed to delivering excellent service and building long-term relationships.
- Analytical Thinking: Able to use data to diagnose issues and drive improvements.
- Communication: Clear, persuasive, and confident communicator at all levels.
- Problem-Solving, Pragmatic, solutions-focused approach with a sense of urgency.
Key Interactions
Internal
- Managing Director – strategic alignment and performance review
- Senior Leadership Team – business planning and cross-functional collaboration
- Branch Managers, Service Managers, Project Managers – operational delivery
- Finance Team – budgeting, forecasting, and performance tracking
- Sales Teams – customer retention and business development support
- EH\&S and Compliance – safety, quality, and regulatory matters
External
- Customers – relationship management and escalations
- Suppliers and Subcontractors – procurement and delivery management
- Industry Bodies – compliance and standards engagement
- Regulatory Authorities – inspections and statutory reporting
What We Offer
- Senior leadership position in a PE-backed, high-growth, turnaround environment
- Opportunity to shape the operational future of the UK’s leading independent lift services company
- Competitive salary, performance bonus, and benefits package
- A collaborative leadership team with a shared commitment to success
Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers.
Liftec Express is an industry leader, capable of delivering a wide range of national services to both the public and private sector, offering high levels of support and customer care. Our positive can-do approach to customer requests makes us stand out in the industry and reinforces our desire to build long-term customer relationships. We believe the culture of dedication, professionalism and the desire to succeed is found in all of our people who in turn, are our assets that make things happen for our customers. We strive to be the best which means we set big goals, rise to achieve them, and win as a team.
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
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