Operations & Executive Assistant

Operations & Executive Assistant

Recruitment, IT & Finance Projects

Location: Kettering, UK with Hybrid working

Contract Type: Permanent

Full Time or Part Time

Keywords: recruitment administration, CRM & IT implementation, finance support, audits, timesheets, operations

Turner Lovell is a specialist talent advisory and recruitment partner in the global energy and infrastructure sectors. We recruit engineers, construction professionals and exectutive leaders across Europe, Middle East and USA.

As we continue to grow, we’re looking for an experienced Operations & Business Support Assistant to work closely with our Managing Director and Head of Finance & Operations to keep our business running smoothly and help deliver key improvement projects.

This is a varied, hands-on role at the heart of a specialist recruitment firm – perfect for someone who enjoys responsibility, systems, organisation, and working with senior management in a fast-paced, scaling environment.

Your responsibilities:

You will be a go-to person for operational and project support, including:

• Recruitment administration & client support
• Follow up with clients to arrange interviews, confirm schedules and ensure smooth coordination between clients, candidates and consultants.
• Support the MD with customer-related recruitment activity, preparing documentation, tracking actions and maintaining accurate records.
• IT & systems implementation projects
• Support the upgrade of our CRM and the development of our own app and recruitment software.
• Act as a bridge between the business and developers: collecting requirements, giving feedback, testing new features and suggesting improvements.
• Coordinate and participate in testing and implementation of a new timesheet system, including user feedback and basic troubleshooting.
• Finance & audit support
• Assist the finance team with preparation for internal and external audits, gathering documentation and maintaining organised records.
• Help with operational and commercial reporting to support decision-making.
• General operations & ad hoc projects support and reporting
• Provide day-to-day operational support to the MD and Head of Finance & Operations.
• Take ownership of ad hoc tasks and mini-projects linked to our customers’ recruitment activity.
• Contribute ideas to improve processes, systems and ways of working as we continue to scale.

The ideal candidate

• Experience in an operations, business support, office management or recruitment support role, ideally within a recruitment agency or professional services environment.
• Proven exposure to IT systems projects (CRM upgrades, new software implementation, workflow or process tools).
• Very confident with IT systems (CRM/ATS, Excel/Office, online tools) and comfortable speaking with developers or technical partners to explain requirements and improvements.
• Able to work professionally and discreetly with confidential information (financial, commercial, HR).
• Comfortable working directly with Senior Management and external stakeholders; professional, outgoing and confident communication style.
• Highly organised, enjoys working to deadlines and juggling multiple tasks and projects.
• Strong commercial awareness and interest in supporting finance and operational decision-making.
• Excellent English (written and spoken); degree-level education is highly desirable but not essential.
• Experience in a start-up, scale-up or smaller organisation undergoing growth and transformation is a strong plus.

This role is Hybrid office-based in Kettering, reporting directly to the Managing Director and Head of Finance & Operations, giving you visibility and impact from day one.

Why apply?

• Join a specialist recruitment firm in the energy sector with an international client base and strong reputation.
• Work side-by-side with senior leadership, gaining broad exposure to operations, finance, IT and commercial decision-making.
• Play a key role in shaping our systems and tools (CRM, recruitment software, timesheets) as we invest in technology and efficiency.
• Be part of a collaborative, growing team where your ideas are welcomed and you can genuinely influence how the business operates.

If this sounds like your next challenge, apply within with your CV and a brief note on your relevant experience, and we’ll be in touch to discuss the opportunity in more detail.