Who Are We
At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
Knight Frank is looking to hire an Operations Executive to provide operational management for Building Consultancy Service Line.
Why Knight Frank?
Role
Working closely with the Head of Building Consultancy and Project Management, overseeing and managing the effective running of the UK Service Line and all the operational processes within it. Offering solutions, ideas and making judgements and decisions on behalf of Head of Building Consultancy and Project Management as and when required. You will be responsible for providing an effective and efficient support service, managing the daily operations, processes and support staff line management.
Responsibilities
- Provide 1:1 executive support to senior stakeholders, including diary, inbox, and operational management.
- Oversee day-to-day service line operations and fee-earning work, driving growth strategies and operational change.
- Manage bi-annual business planning and three-year strategic planning processes with stakeholders and finance partners.
- Lead service line financial management: WIP oversight, debtor management, budgeting, expense approvals, and profitability tracking.
- Coordinate monthly and board-level reporting, including preparation for consultancy heads’ meetings.
- Plan and deliver service line events (partner meetings, conferences) and coordinate business development initiatives.
- Line manage business support teams (4 staff), delegating workloads, holding regular 1:1s, appraisals, and supporting career development.
- Lead recruitment for support roles: job specs, interviews, assessments, offers, and onboarding.
- Manage new starter induction, buddy programme, leaver processes, and departmental training compliance.
- Oversee headcount reviews, early careers recruitment, and six-monthly appraisal cycles.
- Drive process improvements to enhance quality, productivity, and efficiency across the department.
- Maintain departmental records, contact databases, organisational charts, and ensure RICS compliance.
- Manage facilities and accommodation planning, liaising with Strategy, Risk & Operations for compliance and best practice.
- Oversee CRM and marketing coordination, including client relationship programmes, collateral, and social media presence.
- Deliver project and event management for service line and firm-wide initiatives, from concept to execution.
Key Experience Required
- 5+ year experience in a similar operations or administrative role.
- Line management experience is a must.
- Proficient using Microsoft Office (Word, PowerPoint, Excel) and Power BI.
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
