Operations Manager

We are seeking a highly motivated and experienced Operations Manager to support the Head of Manufacturing to ensure an efficient factory operation in order to deliver the production plan within agreed budgetary and service levels. This position requires strong leadership, organisational skills, and the ability to communicate effectively with various stakeholders. The ideal candidate will also possess experience in food manufacturing.

Responsibilities:

• Supervise the Production Managers giving direction, motivating, coaching, and counselling as necessary to encourage them to achieve their performance target.
• Analysing productivity data and optimising staffing and production capacity.
• Effectively and efficiently manage the resources at your disposal, to ensure best use of people, plant, and materials, and that the areas under your control achieve the targets for output volume, quality (including as examples GMP and hygiene standards), and efficiency.
• Ensure that all product specifications, and all technical policies and procedures, are adhered to.
• Investigate process and quality issues as they arise to understand root cause and work with other department heads to provide recommendations/solutions to prevent reoccurrence.
• Maintain and improve standards throughout the factory.
• Delivery of improvements in all performance measures (KPIs).
• Proactive flexibility to maximise efficiency of the factory.
• Ensure that an effective communication process is in place to inform, and be informed, of all relevant business issues.
• Drive continuous improvements initiatives, to enable sustainable improvements in production performance.
• Ensure that Tier 1 and 2 meetings are conducted within the standards required and that there is a focus on Continuous Improvement.
• To be responsible for the occupational health and safety of people within the area covered by the jobholder by ensuring that safe and healthy working practices are followed and that all aspects of company, site and legal occupational health and safety requirements are met.
• Reduction in safety issues across the factory.
• Impeccable customer relationships both internal and external.
• One team mentality being demonstrated across factory operations.
• In addition, you must be prepared to undertake any reasonable requests made to meet the business needs of the company.

Person Criteria:

• Proven experience of successfully leading and managing a team of permanent and agency staff including performance management, conduct, adherence to company policies and procedures including disciplinary, grievance and attendance issues.
• Ability to clearly communicate and build a strong and effective team including presentation skills, coaching, influencing and the ability to deal appropriately with conflict.
• Strong planning and organisational skills.
• Ability to problem solve and make effective decisions.
• Good level of numeracy, able to calculate and report key performance indicators.
• Self-motivated and highly resilient.
• Ability to deal with colleagues across all levels and functions within the business.
• High level of IT skills and implementing new IT systems.
• FMCG experience.
• Lean Manufacturing experience preferred .
• High level of customer service skills.
• Experience of a demanding retail or similar customer base desirable.
• Food Safety Level 3.
• IOSH safety certificate