Operations Manager

About The Role

Ready to lead teams that shape great customer experiences while driving improvements that matter? Join us in a role where your decisions can create real impact every day. At EDF, Success is Personal, and this is your opportunity to shape a career that grows with you.

The Opportunity

As an Operations Manager, you’ll help power the teams delivering our onboarding, billing and industry data operations across a fast‑moving portfolio. You’ll be part of the group supporting the transition towards An Electric Britain, contributing to a service that supports businesses nationwide and drives trusted customer outcomes.

You’ll join us on a salary starting of circa £57,500 per annum, depending on your experience. This role can be flexible on location and offers flexible working. With most of the team based in Exeter there will be periodic travel to this EDF site as well as other sites only when business needs require.

You'll play a key role in creating a consistent, compliant and performance‑driven operation. From improving processes to empowering teams, you’ll be central to shaping how we work. With the support of our leaders and your peers, you’ll have space to innovate, influence and grow.

Who You Are

We’re looking for an Operations Manager who can lead with clarity, build strong relationships, and drive commercial and operational results. To be shortlisted, you need to offer:

• An established Leader
• Autonomous/self‑starter
• Embodies excellent customer services and customer experience
• Empowered to make decisions – able to challenge status quo
• Drives efficiency and effective processes
• Able to build networks and lead virtual teams (internal/external) – develop strong relationships
• Commercial delivery – consideration of commerciality in all decisions made
• Will lead coaching/performance improvement of the team
• Lead on KPI performance management
• Innovate, drive and deliver initiatives that lead to customer satisfaction
• Excels at planning and organisation
• Project management – identify challenges and design and deliver effective solutions
• Ability to engage and present at senior/exec levels – internal and external
• Cross working across the large sector with colleagues to ensure that processes are aligned and efficient
• Constantly monitor processes and procedures against performance to adapt and improve

Expertise in the energy industry

What You’ll Be Doing

• Leading and developing high‑performing operational teams
• Driving performance across onboarding, billing and industry data operations
• Using data and reporting to deliver operational and regulatory outcomes
• Identifying and delivering improvements to processes and controls
• Managing high‑priority customer or system incidents and response teams
  
  

Pay, Benefits And Culture

Alongside a starting salary of circa £57,500 per annum, depending on your experience, potential for an annual bonus, and a market‑leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.

At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.

Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.

Join us and find your success at EDF!

Closing date for applications: Sunday 1st February 2026

#SuccessIsPersonal #EDFcareers

Success is Personal. It's your journey, powered by us. Join us and drive the transition towards an Electric Britain.