Operations Manager

Role - Operations Manager

Type - Permanent

Location - Milton Keynes/Manchester/London (Hybrid)

Job Description:

Key Responsibilities

Customer Engagement & Relationship Management

• Act as the primary point of contact for clients, ensuring clear communication and alignment on project goals.
• Manage escalations promptly and maintain strong customer relationships by delivering on SLAs and providing timely updates.

Operational Oversight

• Oversee daily field operations, ensuring compliance with telecom standards, safety regulations, and quality benchmarks.
• Drive process optimization and implement strategies to improve efficiency and reduce downtime.

Project Management Leadership

• Supervise and mentor three Project Managers, ensuring projects meet timelines, budgets, and quality standards.
• Coordinate across engineering, logistics, and finance teams to resolve operational challenges and maintain delivery performance.

Work-in-Progress (WIP) Management

• Monitor WIP for all ongoing projects, ensuring accurate progress reporting and timely invoicing.
• Apply WIP accounting principles for proper cost and revenue allocation.
• Identify and mitigate risks that could impact timelines or profitability.

Financial Accountability

• Track all revenue streams and associated costs for field services projects.
• Develop and monitor operational budgets, optimize resource allocation, and implement cost-control measures.
• Prepare detailed financial reports for senior management and stakeholders.

Cross-Project Efficiency & Resource Utilization

• Safeguard cross-project efficiency by harmonizing workflows and processes across multiple projects.
• Optimize workforce allocation by monitoring resource availability and redistributing employees to balance workloads and maximise productivity.
• Conduct capacity planning based on project pipelines and adjust assignments to maintain operational agility.
• Implement collaboration frameworks and tools to reduce silos and improve overall delivery performance.

Compliance & Cultural Awareness

• Ensure adherence to local UK regulations, health and safety standards, and employment laws.
• Demonstrate cultural awareness and sensitivity to practices common among field service teams, fostering a respectful and inclusive work environment.

Health, Safety & Quality Oversight

• Oversee the Health and Safety Manager responsible for HSE compliance and quality assurance in field services.
• Ensure robust safety programs, risk assessments, and quality control measures are implemented and maintained.
• Drive continuous improvement in health, safety, and environmental performance across all projects.

Strategic & People Management

• Train and mentor staff to enhance technical skills and operational performance.
• Drive continuous improvement initiatives and adoption of new technologies to stay competitive in the telecom sector.

Qualifications

• Bachelor’s degree in Telecommunications, Engineering, Business Administration, or related field.