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Overview
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
About The Job
We are looking for a dynamic and results-driven Operations Manager to lead our customer-facing service delivery teams at our Winnersh site. This role is central to ensuring seamless execution, operational stability, and continuous improvement. The Operations Manager will be responsible for driving day-to-day performance, ensuring customer satisfaction, and supporting the scaling of capabilities and capacity in alignment with regional and global service strategies.
About The Team
OM will lead a multidisciplinary operations team within a dynamic, fast-paced environment, working closely with local stakeholders, regional engineering teams, and business functions. The team thrives on collaboration, continuous improvement, and delivering best-in-class service outcomes for our customers. This role reports directly into the Regional Operations Manager and interfaces with regional programs and customer-facing functions.
Responsibilities
Strategic Leadership
- Define and execute a regional and global vision for next-generation service delivery, aligned with business growth, operational resilience, and digital maturity.
- Lead initiatives on service modernization, transformation priorities, and AI adoption strategies
Transformation & Capability Uplift
- Lead organizational transformation efforts to upskill teams, modernize capabilities, and embed agile service mindsets.
- Build and nurture high-performing teams that can operate across complex, hybrid service environments.
- Drive change management, ensuring cultural alignment and cross-functional execution readiness.
Operational & Service Excellence
- Ensure consistent delivery of services with high performance, availability, and compliance to SLAs and KPIs.
- Develop and enforce service management frameworks to maintain high operational standards.
- Drive continuous service improvement through metrics-driven governance, root-cause analysis, and innovation.
End-to-End Customer Experience
- Drive and deploy E2E customer experience processes, across all customer touchpoints, Identify and eliminate friction points across service workflows to streamline the customer journey.
- Collaborate across in country business development teams sales, operations, and engineering to ensure a unified service delivery experience.
People Leadership & Capability Building
- Build, mentor, and inspire high-performing service delivery teams across Winnersh service center.
- Foster a culture of accountability, and continuous improvement, cultivate a customer-centric, transformation-oriented culture through coaching and strategic enablement.
Compliance Governance
- Monitor adherence to regulatory frameworks, internal policies, and contractual service obligations across delivery operations.
- Own the operational playbook for certification audits, and annual review cycles.
- Maintain up-to-date knowledge of evolving compliance standards and ensure alignment across delivery teams.
- Conduct periodic risk assessments and control testing to proactively identify non-conformance or areas of operational vulnerability
Qualifications
- Bachelor's or Master’s degree in an engineering or business field OR equivalent practical experience in a related field
- Deep understanding of customer journey & experience nuances, and data-driven decision-making.
- Demonstrated success driving KPIs, and achieving service excellence.
- Exceptional communication, influence, and organizational change leadership skills.
- Proven track record in stakeholder management and delivering results under pressure.
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
