Operations Manager
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Job Description
Job Title
Operations Manager
Role Overvie
wWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity
?
As an Operations Manager you'll provide overall leadership for the Provide overall leadership for the Area Managers (repairs or service) and Technicians s including EH&S. Manage above teams in efficient and safe resource allocation and delivery of excellent Customer Experien
ce
Team Manageme
- ntCoaching the field supervisor
- s Team meetings including weekly huddl
- esPerformance Management and Development (eg: Face to face 121’s, coaching, training plans, ER Case
- s)Support hiring process with support of Talent Acquisition when necessar
- y Other line management and controls (expense approval, time of
- f)Drive technology and process improvement adoption within team to support productivity and customer satisfactio
n
EHS (activities incl. reporting requirements and potential follow-up
- s):Lead and drive safety culture. Monitor completion and ensure field supervisor compliance inline with Otis safety poli
- cy.Conduct required number of Management Audits, Vehicle Audits et
- c. Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your tea
m.
Field Delivery K
- PI’sDrive and monitor actions for Field Supervisors to achieve KPI’s (see KPI’s) and respective activity inputs that lead to KPI delive
- ry. Compile field delivery forecast
ing
OT Financial G
- rowthSupport and work closely with sales team and OT lead to encourage targeted business growth across all revenue stre
- ams. Lead and participate in project contract reviews and SIP
- /MSIPSupport teams Debt action clos
e out
Cu
- stomerOnsite customer meetings in collaboration with the Supervisors, Account managers and O
- T leadDrive completion of customer field related queries and lead respective customer escalations clo
se out
What's on
- offer; A highly competitive salary, bonus and company car
- scheme.Insight into strategic operations, with the opportunity to really leave your mark in a highly competitive
sector.
What you will need to be successful you'll need to be able to demonstrate the f
- ollowing;Proven track record of delivering operational r
- esults. Experience of operating with the ability to deliver quantifiable
- results.Good management exp
- erience Savvy adopter of technology and experienced user of MS Office and app/cloud-ba
- sed toolsP&L under
standing
Apply today to join us and build wha
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