Operations Manager

The Opportunity

The role of Operations Manager is a pivotal and highly rewarding leadership position within our company. With full responsibility for P&L management, you'll oversee our Montrose operation, making key decisions that put both our customers' and employees' first. You’ll lead a dynamic team of field-based service engineers, waste collection team, warehouse operatives, and administrative staff, inspiring them to deliver exceptional service, drive productivity, and increase revenue. This role offers the opportunity to shape success by maximising service delivery and ensuring top-tier safety standards while driving a culture of excellence.

Benefits for Operations Manager:

• Base Salary £60,000 OTE - £72,000 including performance bonus.
• £3,900 Car Allowance.
• Monday to Friday – no weekends.
• 25 days holiday plus Bank Holidays.
• 5% Contributory Pension scheme.
• Family Life assurance of 3 times life cover salary.
• Private healthcare scheme from day 1.
• Enhanced maternity and paternity pay.
• Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership.
• Discount and cashback at many retailers.
• Cycle to work scheme.
• Employee Assistance Program with 24/7 confidential helpline support for employees.
• Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.
• Employee recognition program.
• Employee referral scheme.
• We provide support and access to a range of internal and external courses to help and progress your career with us.

We Are Safetykleen

Safetykleen is a leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services to businesses across Europe. Safetykleen employs over 2,000 people and serves over 50,000 businesses in 16 countries. We deliver over 1 million services per year through our unparalleled branch network. Our headquarters are based in London, and we are backed by Apax, a leading Private Equity firm.

Our success is built on a robust business model, a dedication to prioritising customer satisfaction and a mission to help the planet Safer and Kleener.

The role:

• Recruit, lead, develop and motivate your team of field-based Service and Sales Technicians, Waste collection reps, Warehouse and Customer Service / Administrators.
• Effective and regular communication, direction, coaching and training, feedback and monthly 121’s offering continuous guidance and support to achieve operational excellence.
• Comprehensively manage the retention and contract renewals of our existing customer base. Ensuring customers are serviced on time, every time, service levels meet and exceed expectation, customer requirements are understood and met, and all business opportunities are explored.
• Maximise efficiency through optimised route, fleet, and resource planning and allocation.
• Ensuring highest levels of Health and Safety management; conduct thorough risk assessments, lead investigations, and maintain accurate reporting to the highest standards.
• Manage operational performance and costs with rigorous P&L ownership.

Key Success of an Operations Manager:

• Qualified Transport Manager Certificate of Professional Competence (CPC); advantageous.
• Leadership - lead teams on an inclusive journey with respect, courage, and action.
• Customer Focussed - actively seeks out the best solution for the customer and recognises that our success is driven by our customers’ success.
• Good Communicator & Active Listener - clear and concise communicator and expresses genuine interest in what others are communicating.
• Achievement / Goal Driven - sets ambitious standards and challenging goals and is determined to exceed them.
• Organised - stay focused on different tasks and uses time & energy effectively and efficiently to achieve the desired outcome.
• Resilience and Tenacity - able to deal effectively with pressure, recover quickly from setbacks, and remain optimistic and self-confident even under adversity.
• A valid UK Drivers Licence

Come and join us and be part of something exciting where you can reach your full potential, make a difference, change your lifestyle for the better and grow your career.