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Operations Manager - Driving Excellence, Growth & Change
Location: Hertfordshire
Hours: 7.30am - 4.30 - Office based.
Salary: £70,000 - £80,000 + car allowance
Are you ready to take full ownership of operational performance and be the driving force behind a high-growth, well-established business? We're seeking an ambitious, commercially astute
Operations Manager to oversee and elevate all operational functions - from customer service and logistics to procurement, supply chain, quality, technical, warehouse, and potentially production in the future.
This is not a "desk only" role - you'll be hands-on, implementing robust systems and processes, championing efficiency, and shaping a culture of continuous improvement. We're looking for someone with
fire in their belly - an individual who doesn't just want
a job, but
this role in
this business. If you thrive in operational management, enjoy rolling up your sleeves, and are motivated by making a tangible difference, this is your opportunity.
What You'll Be Doing
- Lead and inspire Customer Success, Purchasing, and Warehouse teams
- Take complete responsibility for stock, procurement, and supply chain operations
- Drive operational improvements and champion Lean principles
- Manage ERP systems, integrations, and process enhancements
- Recruit, induct, train, and develop high-performing teams
- Oversee multi-channel logistics, including 3PL partnerships
- Act as a brand ambassador, adopting a culture-first mindset
- Ensure compliance with laws, regulations, and Health & Safety requirements
- Deliver strong financial performance through budgeting, forecasting, and variance analysis.
Requirements
- 3+ years in a similar senior operational role
- Proven ability to lead change in a high-growth environment
- Strong Lean methodology knowledge and application
- Experienced with ERP, CRM, and web integrations
- Track record in managing supply chain, stock, and procurement at scale
- Excellent communication, organisation, and leadership skills
- Commercially sharp, with strong data analysis capabilities
- A proactive problem-solver with resilience and drive
- Full UK driving licence
- Bonus points for experience in the construction sector, plumbing, heating, or electrics
Benefits
- Join a well-established, respected business with ambitious growth plans
- Clear opportunity for career progression as the business expands
- 25 days holiday plus bank holidays
- Workplace pension
- Laptop provided
- The chance to play a pivotal role in achieving a bold five-year vision for significant market share.
If you have the passion, resilience, and expertise to lead operations to new heights, and you're ready to join a business where your impact will be seen and valued, we want to hear from you.
IND25
