Operations Manager

CompanyWorld Options Ltd

LocationAccrington, England, United Kingdom

Posted At1/16/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (39.0%).

Occupation Type

Financial managers and directors

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£75,100 (£38.51 per hour)

Occupation rate applies

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Description

Operations Manager

Reports To: Operations Director

Location: UK Head Office (Hybrid – Accrington, Lancashire)

About the Role

Fortidia is currently recruiting an experienced Operations Manager who is looking for the opportunity to be part of a larger, global, innovative business operating across the logistics, retail and ecommerce industries. An exciting technology driven organisation, encompassing three brands, World Options, MBE UK and Pack and Send UK and part a wider global organisation Fortidia. This role will bring exciting opportunities for development both within the UK and across the 12 countries within which we and our brand partners operate. With our industry leading technology, a fantastic reputation across several brands, and our commitment and continuous investment in the employee experience, we believe we are #peoplepossible and can offer a fantastic platform of opportunity, growth and progression. If you are an ambitious, passionate candidate who thrives on both challenge and accomplishment, then join us on our mission for global success by sending your application today.

Key Responsibilities

Manage the reporting on departmental day to day activity and financial and reputational performance.
Manage the provision of operational support to both the network and directly to customers.
Support the Operations Director by liaising with third party providers, managing supplier contracts, laising wit courier partner to negotiate contracts and provision of services, developing the departmental strategies and improving processes and performance.
Support franchise network and help increase profitability through the implementation and management of new products and services.
Develop and implement operational policies and procedures.
Monitor and analyse operational performance metrics, identifying areas for improvement and implementing solutions.
Manage and optimise resources to achieve operational goals.
Ensure compliance with regulatory requirements, specifically Anti Money Laundering regulations, holding the post of Deputy Compliance Officer.
Collaborate with cross-functional teams to drive operational efficiency.
Oversee the recruitment of new team members with the support of the People Department.

Provide leadership and guidance to the operations management team.

Foster a positive and productive work environment.

Deal with high level complaints from network escalating to the Operations Director, if necessary.

Who You Are

A natural motivator who thrives on helping others grow their businesses.
Energetic, proactive, and resilient, with strong interpersonal and coaching skills.
Team-oriented yet highly self-managed, adaptable, and comfortable in a fast-paced environment.
Proven expert in operations management or a similar role.
Excellent problem-solver with solid decision-making skills.
Proficient in using relevant software and tools.
Strong leader with team management abilities.
Data and performance driven contributor used to work under pressure.
Effective communicator with active listening attitude and empathy.

What We Offer:

A vibrant international environment in a continuously growing company with many professional and personal development opportunities.
Extensive training and development opportunities within the group.

A multicultural organisational structure.

Company Pension Scheme (Aviva).

Paid volunteer day.

Free parking on site.

Permanent, Full Time, Hybrid work pattern.

Annual Leave 23 days plus 8 bank holidays, increasing 1 day with each year service to a max of 28 days.

About Fortidia

Fortidia is the brand identity of MBE Worldwide S.p.A. -a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value.

For more information, visit the Fortidia Group websites:

www.fortidia.com - www.prestashop.com/en - www.mbeglobal.com - www.mbe.it - www.mbe.es - www.mbe.de - www.mbefrance.fr - www.mbe.pl - www.mbe.pt - www.mbe.co.uk - www.postnet.com - www.packsend.com.au - www.packsend.co.uk - www.worldoptions.com - www.alphagraphics.com - www.kwikkopy.com.au - www.multicopy.nl - www.printspeak.com - www.gelproximity.com/en - www.spedingo.com/en