Operations Manager - Glasgow Tribunal Centre

General Information Salary £42,914 - £46,182 Working Pattern Full Time, Part Time, Part Time/Job Share, Flexible Working Vacancy Approach External Location Glasgow Region Scotland Closing Date 05-Feb-2026 Post Type Permanent Civil Service Grade SEO Number of jobs available 1 Reserve List 12 Months Job ID 14096 Descriptions & requirements Job description Proud to serve. Proud to keep justice going. Our Operations Managers play a crucial role helping deliver justice and you will be accountable for day to day operations across multiple tribunal jurisdictions across Scotland including Social Security & Child Support, Criminal Injuries Compensation, Employment Tribunals, Immigration and Asylum and Upper Tier Tribunals. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient. About us HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. About your role

Glasgow Tribunals Centre serves as Scotlands primary hub for tribunal administration and hearings, supporting five jurisdictions. In this role, you will provide strategic leadership and oversight across multiple jurisdictions within the Glasgow Tribunals Centre and other Scottish locations, supporting the Deputy Head of Tribunals Operations to meet operational needs and deliver performance objectives.

You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement. Leading a team of Delivery Managers to provide a consistent and customer-focused service, youll drive a collaborative culture across the cluster, ensure effective deployment of resources and manage an allocated budget to control delegated expenditure, ensuring efficiencies are made. About you Youre a resilient and positive leader who thrives on delivering effective and efficient services and enjoys working with a variety of stakeholders. You lead by example, coaching and developing your team in setting local priorities and objectives to achieve National/Regional and Area strategies and plans. Youre able to work collaboratively with other Operations Managers in the region to manage conflicting demands on the business and able to reprioritise local and regional goals w required.

Skills And Experience

• Proven experience in a challenging operations or management role with the ability and willingness to adapt and learn at pace
• Able to lead and develop successful teams to drive performance to deliver measurable results, particularly through periods of change.
• Proven experience in budget management and resource allocation and the ability to make informed and timely decisions
• Able to remain calm through periods of high pressure and confident when motivating others to deliver at pace
• Skilled in engaging and influencing stakeholders at all levels, respecting differing perspectives and dealing with/offering constructive challenge
  
  

If you are ready to take on a challenging and rewarding role apply today Please refer to the job description attachment for more information. Further details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.

Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days

. Please note we are unable to accommodate Monday or Friday as non-working days

Location: Although this role is based at Glasgow Tribunals Centre, regular travel between venues across Scotland, including Dundee, Aberdeen, and Inverness, will be required on at least a quarterly basis . Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyones circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) See Map. All employees will be expected to spend a minimum o

f 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its locations respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJs terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years service.

T is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

• A range of Family Friendly policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
  
  

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail );
• To Ministry of Justice Resourcing team ();
  
  

To the Civil Service Commission (details available

• )
  
  

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.

For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail

Please quote the job reference: 14096

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail

Please quote the job reference: 14096

Job Description Attachment

• SEO-Operations-Manager Scotland Job Description.docx (Job Description Attachment)
  
  

Select new file Application form stage assessments Experience We will assess your experience for this role via the following methods Statement of Suitability Statement of Suitability Guidance for the Statement of Suitability Please tell us why you are suitable for this role, referring to the essential knowledge, skills and experience outlined in the job advert: Experience in a challenging operations or management role with the ability and willingness to adapt and learn at pace and motivate teams. Able to lead and develop successful teams particularly through periods of change. Experience in budget management and resource allocation and the ability to make informed and timely decisions. Skilled in engaging and influencing stakeholders at all levels. You may use examples from work, education, volunteering, or other relevant experiences. To achieve the highest scores, we strongly encourage you to use the full word count (500 words), Provide personalised, real-life evidence, clearly link your experience to the essential criteria

Please ensure that all information provided is truthful and factually accurate. Important: Submitting content that is copied or plagiarised, including material generated by others or by artificial intelligence, may result in your application being withdrawn. Evidence of Experience Statement of Suitability Technical

Technical Questions Application Form Question Word Limit 250 Thinking about your current or previous roles, what do you think are the top 3 transferable skills you could bring to this role, and how do you put these into practise each day? Please note the interview panel will explore this question and answer at your interview. Interview stage assessments Interview Dates In person interviews are expected to take place week commencing 23rd February 2026. Behaviours Leadership Seeing the Big Picture Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed . Technical Thinking about your current or previous roles, what do you think are the top 3 transferable skills you could bring to this role, and how do you put these into practise each day? Please note the interview panel will explore this question and answer at your interview. Level of security checks required DBS Basic

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. W plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates

may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

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