Operations Manager, Payments

London, England, United Kingdom

6/23/2025

About The Role

Reporting to the COO, this role will be responsible for operational aspects of regulatory requirements for payments activities within Uber Payments UK, a UK-based Electronic Money Institution (EMI). This role will be key in ensuring compliance with FCA regulations and industry best practices by ensuring that operational processes are run smoothly and robustly.

What The Candidate Will Need / Bonus Points

• What the Candidate Will Do
• Ensure compliance with specific regulatory mandates impacting UPUK's operations such as Operational Resilience, Business Continuity, Consumer Duty, Cyber Security and Privacy
• Implement necessary changes to operational processes to ensure compliance.
• Prepare and submit internal and external operational reports as required
• Support external and internal audits to identify and address compliance gaps in UPUK's operations
• Be the lead on risk assessment exercises and controls testing for UPUK operations
• Be the lead on UPUK Ops policies and SOP frameworks
• Collaborate with engineering, risk, compliance, legal, engineering, Payment Ops, and CommOps teams.
• Collaborate with LoBs on new products and initiatives impacting UPUK
  
  

Basic Qualifications

• Degree in Engineering and/or Business Management
• Experience in an operational role at an Electronic Money Institution or a Payment Institution.
• Broad understanding of key Payments operational areas such as Operational Resilience, Financial Crime, PSD2, Consumer Duty, and GDPR
• Technical understanding of payments systems, processes and integrations.
• Strong written and verbal communication skills
  
  

Preferred Qualifications

• Certification in product management or project management (e.g., PRINCE2, PMP, Agile).
• Experience of working in an e-commerce business