Operations Manager - Retail, LWS Property & Casualty & Life, Accident & Health
Ipswich, UK
We are seeking a highly motivated and results-oriented Operations Manager to join our dynamic team. In this critical role, you will be responsible for overseeing the day-to-day operations of our insurance department, ensuring efficient and accurate processing of policies. You will lead a team of insurance professionals, drive process improvements, and contribute to the overall success of the company. Whilst role will be predominantly based in Ipswich however regular trips to the London office will be required.
What you’ll be doing
What will your essential responsibilities include?
- Provide support and guidance on professional development, career growth and decision-making.
- Delegate tasks and projects that align with the teams skills and interests
- Have ultimate responsibility for all of the team supporting the Retail, LWS Property & Casualty lines of business
- Set the goals and be accountable for the overall success of the team
- Conduct performance reviews, provide feedback, and address employee concerns.
- Foster a positive and collaborative team environment.
- Oversee all aspects of Operations for the lines of business across all platforms and systems.
- Work with the Operational Processes Manager on developing and implementing operational policies and procedures to ensure efficiency and accuracy. Continuously identify process improvements to streamline workflows and enhance operational efficiency
- Monitor key performance indicators (KPIs) and identify areas for improvement.
- Analyse data to identify trends and make data-driven decisions.
- Leverage technology and automation to improve productivity and reduce costs
- Ensure high levels of client satisfaction by providing timely and effective customer service.
- Build and maintain excellent relationships with all stakeholders but especially within Underwriting.
- Provide management reporting when requested e.g for QR’s,
- Ensure compliance with all relevant insurance regulations and industry standards.
- Conduct regular audits and reviews on tasks performed to identify and mitigate risks.
- Stay informed of industry trends and regulatory changes.
What you’ll bring
We’re looking for someone who has these abilities and skills:
- Proficiency in Microsoft Office Suite: Excel (advanced skills required), Word, PowerPoint, Project.
- Experience with data analysis tools: Power BI
- Organisational & Time Management: Highly organized with excellent time management and prioritisation skills.
- Attention to Detail: Meticulous attention to detail and accuracy in all tasks.
- Problem-Solving: Ability to identify and solve complex problems creatively and efficiently.
- Communication & Interpersonal Skills: Excellent written and verbal communication skills, excellent interpersonal skills, and the ability to build and maintain positive relationships with colleagues and stakeholders.
- Adaptability & Flexibility: Ability to adapt to changing priorities and work effectively in a dynamic environment.
- Initiative & Proactiveness: A proactive and self-motivated individual who takes initiative and seeks opportunities for improvement.
- Teamwork: Ability to work effectively as part of a team and contribute to a positive and collaborative work environment.
You will report to the Head of Middle Office, UK
What we offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
Who we are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
