Operations Manager, Rider, UK

London, England, United Kingdom

6/21/2025

About The Role

Uber is on a mission to reimagine the way we move, now including modes of transport beyond Uber Rides: having launched train ticketing, car rentals and flights.

You will play a key role in realising Uber's multimodal strategy in the UK, using data and operational levers to ensure that riders have a reliable and convenient booking experience of these new modalities, alongside Uber's existing services such as UberX or Uber Exec.

In this role, you will have the unique opportunity to work in collaboration with a wide array of Uber teams and third party partners integrated with Uber through API integration. You will be accountable for driving the growth of our UK new mobility business: designing growth campaigns with Marketing Team, and synthesising user feedback and industry best practice to inform Product Development roadmap.

A good candidate for this role should be an analytical problem solver with solid business acumen who is able to work with others to turn strategies/plans into actions and ultimately deliver the Uber magic in these new travelling options.

What The Candidate Will Do

• Data Analytics - Use data to improve decision making and impact business outcomes.
• Problem Solving - Solve business challenges by identifying the root cause and implementing effective solutions.
• Project management and execution - Plan and project manage multiple projects and have the ability to execute in a constantly changing, complex environment.
• Product - Collaborate closely with our product teams to test and roll out new features or products that improve the new mobility booking experience on Uber app.
• Cross-functional collaboration and stakeholder management - Engage with a number of functions across the business - marketing, customer support, business development, legal, product, and, in some cases, work directly with external partners.
  
  

What The Candidate Will Need

• Minimim 3 years of demonstrated experience in making data-driven judgement and recommendations through strong analytical thinking and experimentation mindset.
• Consistent track record of being a respected operational problem solver .
• Strong project management skills - the ability to prioritise and successfully drive a project from beginning to end - no matter what.
• Cross-functional teamwork - proven experience and skills to work collaboratively with a range of local and global teams.
• Desire to work with product and technical teams to develop products critical to our operations.
• Ability to take initiative in a constantly-changing work environment and execute quickly.
• Resourceful, go getter - Uber is committed to constant improvement. You're excited to create value for the business and design processes, analysis and operations that can scale.
• Strong communication and organisation skills .
• Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans.
• SQL knowledge is strongly preferred (and if not, must possess an aptitude to learn quickly as this will quickly form part of your day-to-day activity).
  
  

Preferred Qualifications

• Advanced analytics (e.g., SQL proficiency)
• Experience/expertise in the Travel Tech world
• Experience/expertise interacting with Product and/or Engineering teams