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Job Description
About the Role
DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions and the benefits of freeport status to our customers. An excellent opportunity has opened within the Operations Team for a UK Operations Product Support Lead.
Location: Stanford Le Hope – On site
Hours: 9am – 5.30pm
How You Will Contribute
- Manage relationships with third-party product providers, ensuring alignment with local operations and global standards.
- Lead vendor negotiations, SLA management and performance reviews.
- Act as the escalation point for unresolved vendor issues affecting terminal systems.
- Coordinate timely maintenance, upgrades and patches with minimal disruption.
- Monitor system performance and lead resolution of recurring issues.
- Ensure system readiness during peak periods and special operations.
- Drive delivery of product enhancements and new features with internal teams and vendors.
- Translate business needs into technical requirements and oversee UAT and rollout.
- Lead system integration for terminal expansions and new deployments.
- Define technical requirements and support audits on system governance.
- Provide out-of-hours support for critical systems to maintain operational continuity.
- Prioritise and resolve incidents based on impact, ensuring clear communication and documentation.
What You Will Bring
- Degree in Computer Science or related field (desirable).
- Process improvement certification (e.g., Lean, Agile) is a plus.
- Background in Transportation or Logistics.
- Strong knowledge of Container Terminal Operations and TOS.
- Experience in business process modelling and UAT.
- Familiarity with software lifecycle and change management.
- Skilled in handling live system issues and customer service.
NOTE: All of our roles are subject to the below:
- Eligibility to work in the UK.
- A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads.
- No unspent criminal convictions.
- Due to manufacturing guidelines on equipment and site safety critical health and safety requirements, we have strict weight and medical requirements that need to be met and maintained. For our safety critical roles health and medical and fitness checks are performed. Requirements include, but are not limited to, weight, height, blood pressure and hearing.
- We may close our roles early, depending on the number of applications received.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of Syncreon, Imperial and P&O.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
