The Operations Project Manager leads major change projects and supports business growth. This person ensures programmes are delivered on time, within budget, and meet quality standards. They also manage new service rollouts, improve processes, and help the organisation grow sustainably. It’s a strategic, high-impact role with strong visibility across teams and leadership.
Main Responsibilities
- Lead transformation and system change projects from start to finish.
- Use structured methods (e.g., PRINCE2, Agile) to deliver on time and on budget.
- Track progress, manage risks, and conduct post-project reviews.
- Redesign processes and support digital upgrades.
- Ensure teams are ready for changes and that new systems are smoothly adopted.
- Promote continuous improvement using Lean and Six Sigma approaches.
- Launch and scale new services and operations.
- Build repeatable, risk-managed processes for new business areas.
- Collaborate with leaders to forecast needs and support long-term plans.
- Own and manage project budgets.
- Forecast, track costs, and ensure spending is controlled.
- Work closely with Finance to deliver value for money.
- Act as a link between project teams and executives.
- Run governance meetings and ensure decisions are documented.
- Create clear reports, dashboards, and communications for senior leaders.
- Lead "lessons learnt" sessions to capture insights.
- Create feedback loops to improve future projects.
- Maintain a knowledge base of what works and what doesn’t.
Ideal Candidate Profile
- Experience leading complex, cross-team projects.
- Knowledge of delivery frameworks like Agile, PRINCE2, and Six Sigma.
- Confident handling budgets, forecasting, and ROI analysis.
- Knows how to move changes into day-to-day operations.
- Can scale processes for new services and markets.
Qualifications & Experience
- 5-8 years in operations, transformation, or programme delivery.
- Proven success in large, cross-functional projects.
- Comfortable with project tools and governance practices.
What We Offer
- Length of service leave (up to five extra days holiday)
- Fully funded Blue Light Discount Card
- Access to Wagesteam - our financial wellbeing app that lets you access your pay as and when you earn it, get discounts at supermarkets and helps you save.
- Employee Assistance Programme (access to free telephone counselling and legal advice)
- NEST Pension Scheme
- Free enhanced DBS check
- Life Assurance (2 x salary)
Location: Support Office with occasional travel to services
We are an equal opportunities employer and welcome, and encourage, applications from all backgrounds - we are happy to discuss any possible reasonable adjustments. Please note the Support Worker role is subject to an enhanced DBS check.
