Operations Support Coordinator

Cardiff, Wales, United Kingdom

8/1/2025

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location: Cardiff Office

Workplace Type: On-Site

Employment Type: Permanent

Seniority: Entry Level

The role:

To deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP’s national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate.

Who we're looking for:

We are looking for an excellent communicator, a fast learner, with a passion for providing a first class service, you will be highly organised, have excellent attention to detail, with a methodical and logical approach to work.

What you'll be doing:

• Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure
• Provide a professional switchboard service, re-directing calls as appropriate, collecting accurate messages and management of the voicemail functionality
• Facilitate corporate meeting room bookings for employees and Partners,
• Ensure any facilities issues are raised in a timely manner and monitored accordingly
• Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system
• Support the wider operations and Wealth Management teams with projects and administrative tasks
• Where applicable provide on the ground support for events held in our SJP buildings
• Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
• Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities
• Develop and review processes and ways of working to improve efficiency and adapt to business needs
  
  

Essential Criteria

• Strong IT capability in Microsoft Office: Word, Excel & PowerPoint
• Excellent written and verbal communication skills, appropriate to all levels.
• Willingness to make own decisions on prioritising workload and taking responsibility for own tasks
• Experience in a front of house position
  
  

Special Requirements:

Due to the front of house nature of this role the successful person will be required in person at our Cardiff Location 5 days per week.

What's in it for you?

We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)
  
  

Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [email protected]

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.

As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.