Operations Support Manager

We are on the search for a passionate, dynamic and charismatic individual to join us at our London HQ as Operations Support Manager.

This is a fantastic opportunity for someone looking for a new challenge in a hands-on role. You’ll also need to live and breathe our values; be Creative by being playful and inspiring. Being Authentic by always being true to who we are, and by being Smart by delivering results in a clever and effective way.

About the role

We are seeking a proactive and detail-oriented Operations Support Manager to join our Global Operations Team. In this dynamic role, you will support a variety of special projects across our global hotel portfolio, including procurement, guest review and trading analytics, ESG initiatives, and internal reporting.

More specifically, responsibilities will include the following (not exhaustive list):

• Assisting in the preparation of internal presentations and key performance reports
• Supporting ESG initiatives and sustainability reporting
• Conducting guest review and trading data analysis
• Coordinating updates to brand standards, SOPs, and service principles
• Collaborating with hotel teams and owners across the portfolio

The skills we are looking for are:

• Proficiency in PowerPoint and Excel
• Experience with Zendesk and ReviewPro preferred
• Strong analytical, organizational, and communication skills
• Ability to work independently on diverse projects
• Willingness to travel occasionally outside of London as required
• Minimum 5+ years of hospitality experience at a supervisor or management level within a hotel
• Strong background in operations, preferably within hotels, F&B, or customer experience delivery
• Familiarity with Hospitality/Hotel technology ecosystem, including platforms like PMS, POS.
• Exceptional communication and influencing skills with senior stakeholders across commercial, operations, IT, and finance

This is an exciting opportunity for someone with a strong operational background and a passion for delivering excellence across multiple hospitality disciplines.

About YOTEL

With 23 properties in sought-after locations globally, YOTEL is for people on the move. People who are experiencing, doing and achieving; Non-Stop. From buzzing cities to bustling airports YOTEL exists to challenge the status quo of the hospitality industry and deliver a different experience for guests through smart design, creative technology and awesome people. YOTEL is the pit stop for the Non-Stop.