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❗📢 HIRING UPDATE 📢❗
Greetings from Mastek!!!
We are actively hiring for Oracle Program Manager
About the job 👇
Job Type: Permanent
Start Date: ASAP
Position: Oracle Program Manager
Location: Hybrid - Reading (flexible to work from London and across UK)
Experience – 15 to 20 Yrs
Good to have Public sector or Higher education domain experience
Role: Oracle Program Manager
· Responsible & Accountable for Stakeholder management, gross profit margins, successful contract execution, escalation & dispute management & value creation.
· Stakeholder management –
o Customer(s): Executive Sponsors, Programme Director, Business Head’s
o Partner(s): Oracle CSM, Oracle PSM & Directors of other partners
o Mastek: Vertical leads, PM’s, SA’s, project teams & support functions
o Internal teams:
§ Lead & review fulfillment of resource needs for the projects.
§ Final authority to onboard / offboard resources, any resource movement across shores.
§ Frequent review of team’s performance & quality checks.
§ Co-ordination with pre-sales & account managers to mine new opportunities with existing customers.
· Gross Profit Margins –
o Ensure programs are executed within timelines, efforts & budget (within sales gross profit margins / agreed profit margins).
NOTE: Any slippages on GP margins beyond sales GP should be approved by vertical leader.
o Responsible for month-on-month revenue & resource forecast till program closure and ensure minimum to no variance.
NOTE: Any fluctuations on monthly revenue numbers beyond 2-3% (between forecast & actuals) should be presented to vertical leader along with a justification.
o CR’s should be approved as per the agreed rate card. Any discounts beyond 5% should be approved by the vertical leader as rate cards are already discounted.
· Successful Contract Execution –
o Detailed understanding of every clause in the contract.
o Review Bill of Materials, SOW & ITT responses as part of handover along with PM’s & SA’s.
o Review other key elements and ensure the team operates within these scope elements. (See project managers section on other key elements)
o Review of various logs periodically & ensure all parties are appraised on risk register & timelines audit log reports.
o Ensure the project team follows the required quality & sanity checks.
o Maintain program level risk register & come up with mitigation plans.
o Coverage of CRs for every slippage due to customer / scope changes.
NOTE: Timely signoffs are a must and need to take hard calls along with vertical leader if signoffs are not provided in time.
o Work with customer & account manager on executing additional scope elements mentioned in contract.
o Co-ordinate with account manager on addressing CSR commitments as part of contracts.
· Escalation & Dispute Management –
o Handle program level escalations.
o Appraise vertical leader & account manager on all critical escalations.
o Co-ordinate with vertical leader, account manager, customer & legal team for dispute management which involves commercial discussion / negotiations.
· Value Creation –
o Going beyond SOW without compromising GP%.
o Review of VBA Reports / KPIs and guide team on fine tuning messaging.