Order Manager

Location: Reading Office (Hybrid – 2/3 days per week)

Salary: £25k to 30k dep on experience + performance related bonus + a range of other benefits to support your family, finances, and wellbeing

Contract Type: Permanent, Full-Time

Working Pattern: Hybrid working available

Join Our Customer Provisioning Team

Are you looking for a dynamic role in the telecoms industry where you can make a real impact on service delivery? We're looking for a proactive and detail-oriented team member to join our Customer Provisioning Team at Neos Networks.

What You’ll Be Doing

As part of our end-to-end service delivery team, you'll manage the full lifecycle of customer orders—from placing and progressing orders to ceasing services when required. This includes Ethernet and Optical products delivered via third-party telecoms partners such as Openreach, TalkTalk Business, Virgin Media, Vodafone, Sky, and CityFibre.

Your responsibilities will include:

• Building and placing customer orders via internal systems and external supplier portals
• Managing order delivery, providing updates, and ensuring a smooth handover to customers
• Handling service cessations and supporting project managers on cost-saving initiatives
• Acting as the main point of contact for customers and suppliers, managing expectations and resolving issues

What We’re Looking For

While telecoms experience is beneficial, it’s not essential—we’re more interested in your attitude, communication skills, and ability to multitask under pressure. Here’s what will help you succeed:

• Ability to manage a high-volume workload with competing priorities
• Strong attention to detail and excellent problem-solving skills
• Confident communicator with a customer-first mindset
• Experience in provisioning Ethernet/Optical services is desirable but not required

1. Customer Service

Take ownership of service delivery, maintain accurate data, manage orders and ceases, and ensure smooth handovers into support.

2. Order Management

Process orders via both internal systems and third-party portals, ensuring accuracy and timely delivery.

3. Commercial Awareness

Follow and challenge commercial processes as needed—validate contracts, question costs, and ensure all decisions are financially sound.

4. Operational Excellence

Ensure technical accuracy when placing orders, handle escalations, resolve issues efficiently, and maintain strong supplier relationships.

5. Stakeholder Management

Build trust and rapport with internal teams and external partners. Be the customer’s advocate throughout the delivery process.

6. Continuous Improvement

Proactively suggest process improvements that benefit both customers and the business.

7. Reporting

Compile and maintain data, reports, and correspondence relating to service delivery.

Ready to Apply?

Submit your application online today. We’ll review all submissions after the vacancy closing date. For any questions or support, contact us at: [email protected]